Instructional Designer (Courseware) (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

The eLearning Instructional Designer will work on exciting online learning solutions (courses, games, simulators and assessments) for KnowBe4’s customers. While you need to understand reasonable software security practices, you do not need to have a background in information security.  Just be a creative instructional designer, bring new ideas to the table, and ship learning activities to the LMS! The ideal candidate will work together with other engineers and eLearning developers in a fast paced, agile development environment, working with SMEs and the entire team (graphics, Q/A course builders, and leadership) to help build and integrate eLearning assets.

Our highly collaborative teams rapidly release courseware in an environment where innovation is applauded and minimizing distractions from real work are top priority.

Responsibilities:

• Plan and create initial planning documents for online learning solutions (courses, games, simulators and assessments) to integrate with the Learning Management System (LMS) in an agile development environment
• Implement online andragogy, instructional design, and adult learning principles
• Practice effective interpersonal communication skills and the ability to work with different levels within the organization, to build relationships, to actively listen, and to assist team members and/or subject matter experts (SME) in translating concepts into engaging, effective online courses.
• Develop storyboards in a standard format and respond promptly to feedback from Q/A and leadership 
• Develop sound knowledge checks for formative assessment as well as strong summative assessments
• Possess effective communication skills: written (including editing and proof-reading), verbal, and presentation (including visuals)
• Possess ability and experience to effectively utilize the required technology tools (MS Word, Gmail, Basic HTML/JavaScript)

Minimum Qualifications:

• B.A. or B.S in Adult Education, Cybersecurity, Information Technology (or comparable work experience) required
• M.S. or M.A. or M.Ed. in Instructional Design or Instructional Technology (or comparable work experience) preferred
• Minimum 5 years experience with the instructional design best practices (storyboard development for online)
• Minimum 5 years experience with created complex assessment items for formative and summative purposes
• Minimum 5 years experience with making engaging and interesting online courseware (preferably in a corporate environment)  
• Experience with Web Accessibility Standards (Section 508 & WCAG 2.1)
• Experience with learning solutions for iOS, iBooks, Android, and other interactive media/mobile platforms and programming
• Minimum 5 years of relevant experience in learning/online learning
• Top notch Communication skills, verbal & written
• Ability to learn and apply new tools, techniques and processes quickly
• Great listening skills to working with subject matter experts (SME) and other team members to incorporate their ideas and feedback
• Terrific problem solver in general and as it applies to designing effective courseware for adult learners operating in a world of distractions
• Works well with others in a fast-paced, collaborative
  environment
• First rate skills at time and priority management
• Effective self-editor (although you will work with a Q/A team)
• Familiarity with and interest in current communications and
  visual design principles and how they apply to adult learners
• Understanding of concepts of gamification and how to employ them in online learning
• General understanding of UI/UX needs of accessibility and how it applies to adult learners