Institutional Relationship Manager II

Duties & Responsibilities

    Type of Role: Individual contributor, experienced

Area of Responsibility and Purview: Institutional relationship manager within the Asset Management function

Role Specific Job Duties:
•    Primarily focused on servicing high-value clients and/or clients with complex needs 
•    Senior mentor for other relationship managers on the team; regularly providing guidance and feedback on best practices and opportunities for Private Wealth products and services 
•    Point of escalation within the team for resolving time sensitive client inquiries 
•    Works collaboratively with other functions in Private Wealth to resolve complex client related issues, escalations, and special projects
•    Demonstrate a high level of teamwork with a focus on achieving business unit and team goals.  Be a positive influence in the group
•    Report operational risk irregularities or concerns
Function Specific Job Duties:
•    Manage a book of Institutional client relationships aimed at retention and expansion
•    Continuously focus on improving client satisfaction and engagement with staff and board members
•    Ensure all agreed upon client service levels are met
•    Responsible for new client onboarding, including legal documentation and authority resolution updates
•    Drive regular meeting schedules and establish reporting cycles with clients
•    Partner with other UMB LOBs (Capital Markets/Commercial/Business Banking) to ensure all client service needs and requirements are met
•    Coordinate internal resources within Private Wealth to deliver services and to resolve client issues if they arise
•    Share industry expertise and best practices with clients 
•    Coordinate and manage sponsorship requests
•    Deliver reports demonstrating that all standards of care and agreed upon service levels are achieved
•    Keep up to date the pipeline of all new business expansion opportunities across relationships
•    Based on client interactions and input from team associates, proactively identity new ways to enhance UMB’s value proposition in the marketplace
•    Complete all administrative duties as required and on time, including travel and expense reports
•    Assist the Private Wealth Management team in strategic planning activities, as assigned
•    Other duties as assigned
Requirements    MINIMUM:
•    Bachelor’s degree in relevant field or combination of education and experience that provides and equivalent background
•    5+ years of applicable experience 

- Must have, or possess ability to obtain, the Series 65 registration within 120 days of employment

PREFERRED:
•    Knowledge of private equity products and legal structures    MINIMUM:
Job Skills:
•    Systems thinking and complex problem solving
•    Attention to detail, yet ability to grasp big picture
•    Highly organized and can effectively multi-task
•    Great communicator with strong interpersonal skills
•    Exceptional written communication and presentation skills
•    Understanding of institutional asset management relationship management strategies and concepts
•    Proficiency in improving processes to drive service excellence, and working with others to drive continuous improvement
•    Able to balance a client experience mindset when managing and controlling business risks

Technical Skills:
•    Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
•    Strong proficiency in Salesforce CRM software
•    Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape    PREFERRED:
Job Skills:
•    Demonstrated experience with a wide range of Institutional products and services within Wealth Management
•    Working knowledge of applicable laws and regulations in wealth and asset management

Technical Skills:
•    Proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion
    •    Smart, intellectual, and business savvy
•    Driven to succeed; passionate
•    Trustworthy
•    Consistent high performer
•    Adaptable and able to adjust to many different personalities
•    Surrounded always by other high performers 
•    Very hard worker
•    Resourceful; overcome obstacles
•    Effective leader, even without authority
•    Down-to-earth, well-grounded, self-aware, humble
Work Environment    •    Type: Office Centric (60% In Office)
•    Location: Downtown, Kansas City or Leawood, KS
Supervision/Management:  None.    

Compensation Ranges:

US Employees in California, Washington DC, New Jersey, and New York:

$83,810 - $131,550

US Employees in Colorado, Connecticut, Delaware, Illinois,