Who we are

At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.

Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles have been viewed more than 2.1 billion times, reflecting the power of research that is open for all.
 

Join the publishing revolution.
 

Follow the links below to learn more about our work.

https://progressreport.frontiersin.org/ 

https://www.youtube.com/watch?v=87ejFfnQzko 

What we can offer you

We provide a range of benefits across our locations, including but not limited to:

• We are a remote-first organization and most of our roles are work-from-home

• 4 additional wellbeing days in addition to existing annual leave allowance

• Access to learning platforms and dedicated learning & development time

• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan 

• Employees can dedicate three days each year to volunteer

We are currently looking for a candidate to join Institutional Partnerships Global Accounts Development team. As an Institutional Partnerships Account Development Specialist you will play a crucial role in expanding Frontiers’ Institutional Partnerships Program worldwide by providing first-class service to institutional partners. These partners include research-performing organizations such as universities, library consortia, and research funders. Your dedication and proactive approach will ensure our partners receive the best support, driving forward our mission to make science open. 

Key Responsibilities 

• First point of contact for a portfolio of institutions, developing relationships and processes with them and ensuring their positive experience. 

• Timely onboarding, retention and satisfaction of a defined portfolio of existing institutional partners. 

• Handling the renewal of existing agreements and upsell opportunities. 

• Overseeing processes and communications for reporting and eligibility verification for articles by authors affiliated with the partner institution. 

• Onboarding of new partner institutions including explaining processes and an introductory webinar / training on workflows and the online dashboard. 

• Regular liaison with Accounting department and Institutional Partnerships Specialists responsible for acquiring new partners. 

• Maintain up-to-date records for assigned institutional partners. 

• Handling internal and external queries related to the Program; co-responsibility for shared inbox and forwarding enquiries as required. 

• Collaborate with Institutional Partnerships specialists responsible for acquiring new partners. 

• Timely roll-out of agreed process/workflow improvements. 

• Support the Institutional Partnerships Account Development Manager in areas including: 

• development of Program and portfolio tracking and reporting tools, 

• development of workflow documentation, communications materials, and Standard Operating Procedures