Installation Security Technician

Stone, a BearCom company founded in 2006, is an award-winning security integration company. Our goal is to be America's most trusted and sought-after security integrator. While based in the Rocky Mountains, we perform work worldwide. With an ambitious vision, we provide quality design, installation, and support for our best-of-class suite of security products. We are looking for individuals with the same ambition and work ethic to join our team!

POSITION SUMMARY:

The primary function of this position is to install and troubleshoot low-voltage panels, wiring, and associated devices. It also provides guidance, training, and direction to lower-level Installers at a single worksite. The position performs programming and leads the startup and commissioning process. As a member of our team, we would ask for your commitment to deliver outstanding quality and results that exceed expectations. In addition, we expect personal accountability in your work. In return, we are committed to providing you with opportunities for learning and growth. We are confident you will find this new opportunity both challenging and rewarding. Travel will be a large part of this job responsibility.

DUTIES AND RESPONSIBILITIES:

• Installs and troubleshoots low voltage panels, wiring and associated devices.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Support and troubleshooting of security software systems, such as Milestone, LenelS2 and DMP.
• Responsible for communicating and scheduling service and maintenance calls.
• Perform general maintenance of installed security and access control systems following established contracts.
• Ensure that all work and service is in accordance with Federal, State, and local regulations.
• Provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation. May install, configure, and support a variety of electronic security solutions.
• Support the projects and sales team as needed.
• Any other tasks and responsibilities as assigned by Management.
• Must be detail-oriented.
• Must complete other projects as assigned.
• Must be willing and able to travel, travel is a large part of this job responsibility.

ABILITIES

• Ability to use discretion and problem analysis.
• Ability to work effectively with others.
• Ability to work as part of a dynamic team and be flexible.
• Ability and willingness to make key contributions to the growth of the business.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present and provide project status reports to supervisors and stakeholders if requested.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. <