Inside Support Representative

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY:

As a crucial part of our Strategic Accounts department at Trace3, the Inside Sales Representative (ISR) plays a pivotal role in supporting our customer base and enhancing customer satisfaction. Reporting to the Director of Business Operations, the ISR collaborates closely with external sales representatives and other distribution team members. Your goal will be to support our sales efforts and enhance customer satisfaction by providing exceptional operational and administrative support, contributing to meeting or exceeding our monthly sales targets.

KEY RESPONSIBILITIES:

• Provide operational support to the sales team by supplying timely product information and technical expertise.
• Assess internal requirements and expectations to recommend specific products and solutions. Propose alternative products based on cost, availability, or specifications when necessary.
• Work on price, credit, and terms in conjunction with the sales team to align with standard procedures and customer profitability profiles.
• Efficiently process internal transactions such as orders, quotes, or returns.
• Collaborate with vendors to obtain shipment dates and expected delivery information, ensuring accurate product data.
• Support the sales team in increasing sales and average order size through data analysis and sales strategy.
• Educate internal teams on product terminology, features, and benefits to enhance product-related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Follow-up with internal teams and vendors post-sales to ensure seamless operations and handle any issues.
• Keep up to date with consumer preferences, changes in local codes, and product developments.
• Maintain and manage internal files.
• Register sales opportunities with partners.
• Identify trends in internal satisfaction or dissatisfaction.

LOCATION & WORK ENVIRONMENT:

• Work from home

TRAVEL:

• Occasional travel may be required for in-person events.

QUALIFICATIONS AND EXPERIENCE:

• Exceptional attention to detail, coupled with the ability to follow multi-step processes to ensure error-free work.
• Ability to handle high-volume communication, specifically managing around 200 emails per day.
• Outstanding customer service skills, with the capacity to respond to both internal and external customers in a timely and professional manner.