Inside Sales Specialist

Role Summary/Purpose:

This Inside Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in store/station execution to accomplish/exceed credit goals.

This role will partner with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned territories to increase Applications, Sales and/or Station Engagement for the portfolio.

Essential Responsibilities:

• Own a defined territory / set of accounts

• Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings

• Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels

• Drive increased levels of performance (i.e. application and sales/station engagement results) for assigned territory

• Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters

• Support sales and marketing campaigns

• Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station; market/jobber; division and regional levels

• Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and WebEx. Support follow up training as required

• Provide support to FSMs, as requested, for shared territories / accounts including FSM post visit follow up calls

• Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow ups, general program questions or client concerns

• Assist in client escalation and resolution processes

• Deliver on Quality Assurance standards set forth by the organization

• Capture all client interactions in Salesforce

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Minimum of 1 year of telephone sales/field sales experience in financial services industry; or

• Minimum of 3 years sales experience if unrelated industry

• Demonstrated ability to use various software programs

Desired Characteristics:

• BA or BS degree

• Spanish/English fluency

• CRM experience (Sales Force preferred)

• Professional and consultative selling skills with emphasis on influencing others to take action

• Ability to work in a team

• Analytical thinker with excellent presentation, organization, communication and time Management skills to successfully support your Commercial Zone

• Excellent written and verbal skills

• Excellent telephone etiquette

• Excellent organizational and follow-up skills

• Ability to manage multiple priorities

• Willingness to work a flexible schedule, which may include overtime and weekends

• Self-motivated

• Strong problem-solving skills.

Grade/Level: 07

The hourly rate range for this position is $25.50 - $35.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process