Inside Sales Specialist

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.

Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers. Come join our team!

We are currently recruiting for an Inside Sales Specialist. Candidates must reside in Florida. Relocation support is not provided for this role.

The Inside Sales Specialist plays a key role in supporting the sales organization by managing customer inquiries, developing accurate quotes, and maintaining high-quality CRM data to ensure a seamless sales process. This role is responsible for creating and updating CRM records, generating quotations, documenting customer interactions, and supporting sales campaigns, while collaborating closely with Sales Managers, Solutions Engineers, and Business Development teams to drive efficiency and revenue growth. The specialist will regularly review customer needs, assist in proposal preparation, track sales activities, update CRM Opportunity Status to provide accurate forecasting, and ensure all information is accurately captured within the CRM to support forecasting, pipeline visibility, and excellent customer service. 

What you will do in the position:

• Escalation Point for Queries
  • Acts as the escalation point for queries from customers, partners and RSMs
  • Resolves or makes recommendations for solutions at this escalation level
• Assists Director of Sales in managing partner channel
  • Promotes Clear-Com promotional programs
  • Resolves price, service, and delivery disputes as required
  • Prepares periodic written status reports on assigned accounts
  • Prepares periodic written status reports on account activities and opportunities
  • Collaborate with partners and reps on pre and post-sale activities
• Maintain Sales Quotations throughout their life cycle
  • Under the direction of the RSMs, update quotations to Partners and Customers as necessary.
  • Work independently to advance opportunities through the sales cycle.
  • Record quotations in our CRM to reflect any change in project status (amendments, closure, etc).
  • Produce reports indicating the status of quotes, results of quotes, value of quotes, etc.
  • Forwards incoming sales calls and potential opportunities to appropriate Regional Managers
• Assist RSM and Partners with their system requirements
  • Collaborate with Partners and Customers on system design questions, proposals, and opportunities for up-selling.
• Customer Data Maintenance
  • Support RSMs’ requirements for maintaining current data in AX and our CRM
  • Independently verify the accuracy of recorded information
  • Coordinate requests for Partner information from RSMs with various parties – Sales
  • Support, Finance, Shipping, Materials, etc. Act as the proxy for RSM in acquiring required information from various internal sources.
  • Maintain current contact and account information in the CRM
  • Ensure new Partners/Accounts/Contacts are added to AX and CRM in advance of any sales orders, including additional information gleaned from other sources (E.g. Google).
• Assist RSMs as requested with demonstration requirements
  • Coordinate demo logistics: shipping and tracking of equipment, site requirements, staff attendance, etc.
  • Assist the RSMs with warehouse transfer orders for equipment and, in conjunction with the AEs, demo systems management and tracking.
• Learn Clear-Com product offerings and applications
  • Develop and continuously improve working structural knowledge of Clear-Com products and systems to validate system des