Inside Sales Representative

Description

JOB DESCRIPTION

TITLE: Inside Sales Representative

DEPARTMENT: Sales

REPORTS TO: Director of Sales

Position Summary: The Inside Sales Representative is responsible for developing and managing customer relationships by proactively building a client base through outreach and sales strategies. This role combines inside sales responsibilities with customer service duties, ensuring customer satisfaction while meeting company sales objectives. The position requires the ability to identify and develop new opportunities, maintain customer loyalty, and handle inquiries with professionalism and efficiency.

Key Responsibilities:

Sales Responsibilities:

• Develop and build a list of new clients through cold calls, networking, and other sales strategies.
• Proactively identify opportunities to grow sales and meet or exceed sales targets.
• Prepare and deliver compelling product presentations tailored to client needs.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Maintain an updated pipeline of prospects and track sales activities using CRM tools.
• Collaborate with internal teams to ensure product availability and timely delivery.
• Provide feedback to management on market trends, competitive insights, and potential opportunities.

Customer Service Responsibilities:

• Address customer inquiries promptly, including questions about orders, delivery schedules, and product information.
• Handle complaints and resolve issues professionally to ensure customer satisfaction.
• Process customer orders, input data accurately, and update order details as necessary.
• Notify customers of daily shortages, credit requests, or invoice requests as directed.
• Provide product allocation support and manage order adjustments as needed.
• Develop a thorough understanding of company products and procedures to offer accurate information and advice to customers.

Administrative Duties:

• Operate office equipment such as scanners and printers to complete tasks.
• Organize and maintain accurate records of customer data and transactions.
• Assist with cost updates in customer ERP systems and confirm purchase orders.
• Support special projects and requests requiring strong organizational and data entry skills.
• Participate in training to expand knowledge and enhance capabilities in the Sales and Retail areas.

Requirements:

• Strong communication and interpersonal skills with the ability to build and maintain relationships.
• Proactive sales approach with excellent problem-solving abilities.
• Detail-oriented with experience in data entry and managing customer information.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with CRM tools, Microsoft Office Suite, and ERP systems.
• Team player with a willingness to assist in achieving department and company goals.

Working Hours and Scheduling:

• Retail Department operations include hours from 6:00 AM - 5:00 PM, Monday through Saturday, with rotating hours and schedules.
• Schedules are updated in 2-week increments and flexibility is required to meet department needs.

Additional Expectations:

• Conduct oneself in a manner that always reflects positively on the Company, including professional business attire and behavior.
• Willingly participate in company objectives and special projects as required.

This position offers a dynamic environment combining sales growth initiatives with exceptional customer service, contributing to the overall success of the company.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• High school education or GED
• Proficiency in Microsoft Office Suite
• Excellent problem solving and organizational skills
• Excellent verbal and written communications skills.
• Able to transfer attention from one task to another frequently without affecting performance.

Benefits:

J.J. McDonnell offers a comprehensive benefits package, including:

Medical, Prescription, Dental, Vision, and Life Insurance

Voluntary Short-term & Long-term Disability

Employee Assistance Program

401(k) plan

Other employee perks

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reason