Inside Sales Representative

<p id="isPasted"><strong>Job Summary</strong>:</p> <p>We’re seeking a motivated <strong>Inside Sales Representative</strong> to serve as a key connection between our customers and sales team, delivering a seamless and positive experience from first contact through close. In this role, you’ll manage inbound and outbound customer interactions, schedule appointments, conduct follow-up calls, and support the sales process to drive customer satisfaction and results.&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Partner with our sales team to manage and qualify leads, keeping the pipeline full and flowing.</li> <li>Schedule appointments with precision, ensuring our sales reps have the best possible routes and timing for success.</li> <li>Coordinating each salesperson's schedule, making sure their pipeline is full and their time is being utilized to its maximum potential.</li> <li>Reconnect with potential customers through outbound calls, reigniting their interest in our top-notch HVAC services.</li> <li>Follow up after installations to ensure complete satisfaction, address any concerns, and build strong, lasting relationships.</li> <li>Serve as the primary contact for customers, answering their questions and guiding them through the sales process.</li> <li>Keep communication lines open and clear, ensuring customers feel supported every step of the way.</li> <li>Work closely with our installation and service teams to ensure a seamless transition from sale to execution.</li> <li>Share valuable insights with our marketing team to enhance lead quality and campaign effectiveness.</li> <li>Continuously seek out ways to improve our processes, contributing to a more efficient and effective sales operation.</li> </ul> <p><strong>Qualifications &amp; Requirements:</strong></p> <ul> <li>A high school diploma (an associate degree in business or marketing is a plus!).</li> <li>1-3 years of experience in sales support or coordination, ideally in HVAC or a related field.</li> <li>Exceptional organizational skills and attention to detail.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Proficiency in Microsoft Office Suite and experience with CRM software (Service Titan experience is a bonus!).</li> <li>A customer-first mindset with a passion for delivering outstanding service.</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>Competitive Pay: Your experience matters, and so does your performance. We offer a salary that reflects both.</li> <li>Growth Opportunities: Be part of a team that values continuous improvement and professional development.&l