Inside Sales Manager

JELD-WEN is currently seeking a Inside Sales Manager to join our growing team.

 

THE ROLE

The Inside Sales Representative Manager will focus on proactive selling, monitoring top quotes with direct interaction with dealers to understand specifics of the Opportunities.  This position is also responsible for managing a team of representatives that enables a selling environment, moves Opportunities into pipeline and drive engagement with Sales.  Drive overall opportunities to capture sales revenue back from customers through quote nurture, churn, and sales leads.

 

Principle Duties and Responsibilities

• Manage the daily workflow of representatives and ensure departmental goals are met
• Ensure the IS Team is operating adhering to all JW policies and procedures
• Provide continuous training, coaching, and feedback to employees
• Develop strategies and create KPI’s as appropriate

• Understand customers' needs and alignment with JW product offering
• Create and maintain a database of current and potential customers
• Stay informed about competing products and services
• Close sales and achieving sales targets
• Upsell products and services
• Collaborate across all layers within the organization
• Other duties may be assigned

 

Knowledge, Skills, Abilities

• Strong written and verbal communication skills with the ability to effectively communicate information to customers. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
• Proven ability to manage a team in a Customer Service/Sales environment
• Ability to apply common sense understanding to carry out detailed and sometimes involved written or oral instructions; ability to deal with problems and concerns involving concrete variables in standardized situations from customers
• Ability to maintain composure during stressful situations; ability to work independently and in a team; passionate about providing the exceptional customer experience and participate as part of a team to succeed
• Proficiency in Microsoft Office, Titan and CRM software such as Salesforce.com
• Excellent phone and cold calling skills
• Strong listening and sales skills
• Ability to achieve targets

 

Education and Experience

• Bachelor’s degree from an accredited institution (credits towards a 4-year degree and years of experience will be considered)
• 5 - 10+ years related professional experience and/or training (in the same industry a plus)
• Demonstrated managerial, training and customer service experience. Ability to remain calm under pressure and resolve issues in a timely manner
• Titan, or Doclink working knowledge and experience preferred
• 4 - 5+ years direct Customer Service/Sales leadership experience with demonstrated knowledge of manufacturing industries and systems preferred

 

 

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About JELD-WEN Holding, Inc. 

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.​

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