Inside Sales Manager

 

Inside Sales Manager

 

Position Summary

The Inside Sales Manager is responsible for driving revenue growth, maintaining customer relationships, and supporting the Commercial organization for their assigned Tecomet facility. This role focuses on developing the inside sales strategy, managing daily Commercial operations, coaching team members, monitoring KPI’s and ensuring exceptional customer service.

 

This role is Virtual.  It can be located in one of the following states: PA, WI, MI, NH, FL, IN, MA

 

Principle Responsibilities

 

 

Position Summary

The Inside Sales Manager is responsible for driving revenue growth, maintaining customer relationships, and supporting the Commercial organization for their assigned Tecomet facility.

This role focuses on developing the inside sales strategy, managing daily Commercial operations, coaching team members, monitoring KPI’s and ensuring exceptional customer service.

 

Principle Responsibilities

 

Strategy

• Develop and execute Site specific Commercial growth strategy and achieve annual growth target
• Site coordinator for Commercial activities

Administration

• Site lead for customer Monthly Operating Reviews
• Compile monthly data for customer engagement meetings
• Customer coordination of Forecasts
• Obtain through email or portal customer forecast information for Site represented and provide to Demand Planning Team
• Track raw material variances and action as required
• Quarterly review of raw materials pricing changes. Collaborate with Supply Chain, Finance, and Strategic Account Directors as required.
• Manage Tariff Customer Purchase Orders and Payments
• Manage all Tariff actions for purchase order obtainment and payment. Manage order entry with Customer Service and assure Finance is informed of payment status.
• Fiscal Year AOP Management for responsible facilities Development of Annual Revenue plan
• Maintain SalesForce Opportunities and Dashboards
• Management of customer escalations
• Commercial representative for Site NPI related activities
• Customer portal maintenance
• Customer Audit / Visit Support
• Pricing Discrepancies
• Quoting & Contract Support
• Oversee the preparation of accurate and timely quotes
• Ensure quotes reflect customer specifications, quality requirements, and regulatory standards
• Support contract negotiations, pricing agreements, and long-term supply agreements

 

Reporting

• Report KPI’s and conduct monthly performance to target reviews
• Analyze sales data, forecasts, and performance vs. AOP
• Compile data analysis of current sales, past due items, and customer forecast to collaborate with Strategic Account Directors on actions required
• Monthly Receivables & Collections
• Track and manage monthly Receivables and Collections. Consult with Finance and Strategic Account Directors on escalations as required for non-payment. 
• Profitability analysis
• Track and manage SKU level profitability. Collaborate with Finance and Strategic Account Directors as required.
• Monthly report out on growth Opportunity status

Cross-Functional Collaboration

 

Work closely with engineering, operations, quality, and supply chain to ensure customer requirements are clearly communicated and met

 

Qualifications

Required

• Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience)
• 5+ years of experience in inside sales, sales management, or account management within a contract manufacturing or precision machining environment
• Strong understanding of CNC machining, tight-tolerance manufacturing, and secondary processes
• Comfortable operating in a high-pressure, high-accountability environment

Preferred

• Experience working with orthopedic OEMs such as Zimmer Biomet, Johnson & Johnson, Stryker, or similar a plus