Inside Sales

The Inside Sales professional is responsible for driving sales growth and managing customer accounts across both e-commerce marketplaces (Amazon Marketplace, and company-owned online stores) and traditional retail partners. This exempt position requires a results-driven professional who can balance proactive sales activities with operational excellence, including order processing, inventory coordination, customer ladder forecasting, and account support. The role combines relationship management, cross-functional collaboration, and data-driven decision making to maximize revenue and ensure customer satisfaction.

Essential Duties and Responsibilities:

E-Commerce Marketplace Management

• Oversee daily operations for marketplace accounts and online stores.
• Manage product listings, pricing strategies, content optimization, and advertising campaigns.
• Monitor account health, advertising ROI, and execute promotions in collaboration with Marketing and Product teams.

Sales & Account Management

• Act as the primary contact for e-commerce marketplace accounts and retail partners.
• Support promotional activities, product launches, and sales campaigns.
• Build trust with internal and external stakeholders, uncover opportunities, and strengthen partnerships.
• Manage customer relationships by resolving inquiries and providing timely updates.

Order & Inventory Management

• Process and track orders, credits, and adjustments with accuracy.
• Ensure on-time delivery by monitoring fulfillment and shipment schedules.
• Provide weekly backorder and ladder reports to support sales forecasting.
• Partner with Warehouse and Logistics to ensure accurate stock levels and smooth flow of goods.

Sales Strategy & Forecasting

• Analyze sales performance, market trends, and competitor activity to identify growth opportunities.
• Propose strategies to increase account performance across e-commerce and retail channels.

Cross-Functional Collaboration

• Work closely with Accounting, Logistics, Marketing, and Product Management to support operational efficiency.
• Collaborate with forwarders, vendors, and internal teams to ensure smooth order execution and returns.

Reporting & Analysis

• Prepare weekly and monthly sales reports.
• Track and present key performance metrics such as revenue growth, inventory turns, and promotional effectiveness.
• Provide actionable insights to improve efficiency, alignment, and customer satisfaction.

Knowledge and Skills:

• Strong understanding of order processing, customer ladders, and inventory management.
• Familiarity with e-commerce marketplaces and ERP/CRM systems.
• Proficiency in Microsoft Office, especially Excel (Pivot Tables, V-Lookup).
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to thrive in a fast-paced, result-oriented environment requiring flexibility.

Required Qualifications:

Years of Education

• Bachelor’s degree (B.S. or B.A.) in Business, Marketing, or related field.

Work Experience

• 2–4 years of experience in inside sales, account management, or e-commerce/retail sales.
• Demonstrated ability to work independently with minimal supervision.
   

Preferred Qualifications:

• Experience managing Amazon Marketplace or similar e-commerce platforms.
• Knowledge of promotional strategies and online advertising campaigns.

Working Conditions:

• Office-based: Typically works in an office environment.
• Requires sitting, operating a computer keyboard, telephone, and other office equipment for extended periods of time.

$68,640 - $70,000 an