Inside Sales Engineer

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

What Will You Do?

Under the direction of the Inside Sales Manager, the Sales Engineer communicates with our customers, Engineering, Sales Managers, Sales Representatives, Purchasing Manager and Controller on day-to-day activities regarding quotations, orders, delivery schedules, designs and applications.  The Sales Engineer will research and develop plans and design mechanical, electrical and electromechanical products and systems based on information provided by customers.  The Sales Engineer will also act as a coordinator between all internal departments and customers.

Essential Responsibilities:

• Effectively communicate with internal and external customers about project requirements.

• Thoroughly document all project-related communications.

• Customer interface (internal and external customers).

• Evaluate customer specifications and drawings.

• Designs refrigeration mechanical and electrical equipment by selecting components to meet system requirements based on quality, cost effectiveness, energy efficiency and competitiveness for refrigeration systems, ice arenas, and electrical distribution systems.

• Prepare customer quotation, proposal change orders, etc.

• Receive and approve purchase orders.

• Thoroughly transfer information from the Sales Department to Engineering when an order is received.

• Be the liaison between Production/Engineering and the customer.

• Fill out all necessary forms and submit to appropriate people for approval, if required.

• Follow-up with customers after installation and occasionally visit job site at time of startup.

• Coordinate with the customer, sales representative, regional sales manager and customer service technician on field issues.

• Work with customers, contractors, vendors and Purchasing to resolve any warranty issues.

• Researches and analyzes data such as customer design proposal, specifications, and manuals to determine feasibility of design or application.

• Uses computer-assisted en