Inside Sales Associate, Long Distance Moves

About Bellhop, Inc.

Bellhop offers customers a modern alternative to traditional moving ​companies by using a tech-enabled logistics-management platform to pair them with the most qualified drivers and movers ​in more than 39 cities across the country. The result is friendly, low-stress moving services that make getting to the next step in life much, much easier. From our simple booking process and pricing structure to our talented workers and attentive concierge team, everything about the company has been designed to create the most enjoyable experience possible.

About the role

We’re looking for an Inside Sales Associate, Long Distance Moves to join our team and help drive Bellhop’s growth. In this role, you will work directly with potential customers—connecting via phone or video calls to deliver the best moving solutions tailored to their needs. Reporting to the Sales Manager, you'll engage with pre-qualified leads, helping to convert them into satisfied customers by effectively communicating the value of Bellhop's services and guiding them through our service offerings. You’ll be the voice of Bellhop, making lasting impressions and ensuring an effortless transition for our clients.

Your primary mission is to guide potential customers from qualified opportunities through confirmed bookings, nurturing relationships across multiple touchpoints while offering expert guidance and support throughout the sales process.

Please note: while this role is remote and can be done anywhere in the United States, we're looking for someone who can work Eastern Time Zone hours Monday-Friday.

Key Responsibilities

• Be the Bellhop Expert: Your enthusiasm and expertise will set the tone for the customer’s experience, making their first impression of Bellhop warm, friendly, and trust-inspiring.
• Consultative Sales Approach: Lead consultative sales calls to independently assess each customer's unique needs and make decisions about which personalized moving solutions to offer, emphasizing the value and flexibility of our services.
• Timely Outreach & Engagement: Maintain rapid response times, ensuring customers feel heard, understood, and supported throughout their journey with Bellhop.
• Master the Sales Process: Utilize our proven call, email, and SMS cadences to maximize conversions from leads to confirmed bookings, following up diligently to close deals.
• Core & Upsell Services: Independently sell Bellhop’s primary moving services while using your discretion to identify opportunities for upselling additional offerings. Make informed decisions regarding pricing, bundled services, and discounts to optimize the customer’s experience and maximize value.
• Seamless Customer Journey: From initial contact to job completion, you’ll guide customers through every step of the process—managing expectations, answering questions, and troubleshooting any concerns along the way.
• Industry Expertise: Develop a deep understanding of the moving industry, including market trends and competitors, ensuring that customers choose Bellhop with confidence and satisfaction.

Ideal Candidate Requirements

• Experience: 1+ years of experience in direct sales, particularly in roles with a strong customer service focus.
• Multi-tasking & Detail-Oriented: Excellent organizational skills with the ability to manage multiple leads and customer inquiries at once without compromising quality.
• Phone Skills: Comfortable spending a majority of your day on the phone, engaging with customers and providing them with tailored solutions.
• Problem-Solving: Quick-thinking and adept at resolving issues over the phone, ensuring smooth communication and customer satisfaction.
• Tech-Savvy: Familiarity with CRM tools, Slack, Google Workspace, and modern sales stacks to streamline workflows and drive results.
• Flexibility: Ability to work flexible hours, including weekends, to accommodate our customers' needs.

Working Schedule:

While this role is remote and can be done anywhere in t