Inside Sales Account Manager

Red River’s Inside Sales Account Manager 2 position (ISAM 2) is a sales focused role that is responsible for supporting and contributing to the company’s sales goals along with providing top level customer service. The Inside Sales team works as the primary point of contact for Red River’s Account Executives and customers for all pre/post sale inquiries. The primary objectives of the Inside Sales position are to proactively drive sales opportunities while maintaining support for their Account Team(s) with a focus on 100% customer satisfaction.

Primary Position Tasks:

• Commissioned Salesperson responsible for contributions to Account Team’s annual margin attainment with documented year over increases in annual margin attained in previous 2 years.

• Manages a dedicated customer account list. 

• Proactively engaged in focused IT Sales Training forums and actively pursuing internal and external opportunities to broaden experience in the industry. 

• Proficient in the use of all required Red River business applications

• Proficient and demonstrated experience with all Contract and Compliance protocols

• Proficient in the application of Red River sales procedures and protocols

• Proficient and demonstrated experience with the use of Red River staff resources such as the Support Services Team, Pre-Sales Engineering, Capture Team and Professional Services Team

• Proficient and demonstrated experience in the use of customer, vendor and OEM resources. 

• Driving new opportunities through account management best practices, lead generation campaigns and cold and warm calls.

• The ability to determine technologies that are relevant to the customer and effectively present Red River’s capabilities via phone or e-mail communication.

• Trusted resource and active participant in company projects outside of dedicated sales role. Eligible for sales mentorship role.

• Quote activity will originate from RFQs, OEM leads, phone and e-mail prospecting and limited face-to-face meetings

• Other business duties as assigned

Minimum Education/Certification/Experience Requirements:

• 3-12 years of sales experience in the IT industry

• Entry and advanced level certifications in OEM training programs

Preferred Education/Certification/Experience:

• 3+ Years of experience in the IT Sales Industry or equivalent. 4-year post-secondary degree or equivalent (degree is preferred but not required for position).

Knowledge, Skills and Abilities:

• Proficient phone skills, emphasizing listening skills, leveraging the open-ended question technique, courteous and conscientious mannerisms and technically literate language so as to support successful cold and warm calls. The ability to host conference calls.

• Proficient writing skills, demonstrated by the correct use of grammar, professional communication style and technically literate language with demonstrated experience communicating complex opportunity details to customers, vendors and OEM partners.

• The ability to work effectively with limited or no supervision.

• Ability to be creative and to self-motivate.

Essential Elements (Mental; Physical; Equipment used):

This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates.  Red River will not tolerate discrimination or harassment based on any of these characteristics.