Inside Account Manager

GitHub helps companies and organizations succeed by allowing them to build better software together. The revenue team is looking for an Inside Account Manager to develop, manage and grow relationships with GitHub’s existing customer base of businesses. The Account Management team plays a pivotal role in the retention and overall satisfaction and trust of our customers, as well as expand our product footprint with these customers. The ideal candidate will have sales and relationship management experience combined with a passion for learning about the GitHub platform and our competitive advantages and building strong connections with our customers.

Responsibilities:

• Effectively manage territory to identify upsell across GitHub platform including consumptive products to meet or exceed quota
• Actively work to maintain strong relationships with GitHub’s existing customer base while identifying opportunity for growing adoption
• Work cross-functionally and collaboratively with internal teams (sales, customer success, renewals, deal-desk, ops) to ensure timely deal closure
• Work with GitHub tools and technology to keep accurate customer and forecast information
• Partner with the Solutions Engineering team to ensure technical accuracy and delivery to customers
• Understand how customers are using GitHub and collaborate with them to ensure they get the most out of the GitHub platform
• Learn about customer’s successes and challenges, share customer feedback with GitHub, and advocate for customer interests

Required Qualifications:

• 3+ years of proven sales, account management, renewals experience, and/or consulting experience managing SaaS accounts
• SalesForce experience
• In office Wednesdays & Thursdays either in San Francisco, CA or Bellevue, WA

Preferred Qualifications:

• Knowledge of Git and GitHub workflows, understanding of Application Security and CI/CD.
• Strong and technical aptitude and ability to become deeply fluent in GitHub’s technology and the industry.
• Exhibit high energy, positive attitude, problem solving around technical, product, business questions , strong work ethic and collaboration with team.
• Ability to build customer trust with empathy, curiosity to understand customer goals/needs and provide great customer experience.
• Comfortable working in a fast-paced environment , be Flexible (ability to work across different time zones), able to think quickly, self-directed and resourceful..

Minimum salary of $77,400 to maximum $77,400.

 In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. 

Location: In this role, you will be working onsite in GitHub’s San Francisco, California Office. 

#LI-Onsite 

 
 

About GitHub: 

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open source community on earth (and 99% of the world’s software has open source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). 

At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset -