Infrastructure Workplace Services I (Onsite)

Date Posted:

2026-08-20

Country:

United States of America

Location:

US-MA-CAMBRIDGE-BBN06 ~ 10 & 50 Moulton St ~ MOULTON B6

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Business Infrastructure (BI) Organization within Raytheon BBN Technologies is seeking a full-time End User Support Specialist to help support functional and engineering staff at BBN’s Cambridge location. Primary responsibilities will include, but not be limited to laptop installation, configuration, maintenance, and documentation. The person in this position will need to maintain other IT assets, prepare equipment for reuse or disposal, and support other IT systems as needed.

At BBN, we offer an exciting and collaborative workplace. If you enjoy a collegial environment that emphasizes innovation, teamwork, and technical excellence, we'd like to hear from you!

The ideal candidate will have experience with desktop support and will be able to work independently with moderate to limited oversight. They will be configuring laptops and desktops with Windows 10, MacOS, and Linux to meet BBN standards. The End User Services team is a fast-paced and nimble group. You should be able to learn and adapt to new technologies quickly and effectively. Flexibility and attention to detail are essential to this team’s success.

What you will do:

• Perform installations, repairs, upgrades, backups, and other maintenance tasks.

• Conduct telephone installations and removals.

• Set up Audio/Visual equipment for conference rooms.

• Troubleshoot a variety of software and hardware problems.

• Solve moderately complex problems.

• Regularly maintain hardware and software asset inventory database.

Qualifications you must have:

• Bachelors degree in Computer Science, Computer Information Systems, Information Technology, Cyber Security or related Science, Technology, Engineering or Mathematics (STEM) major obtained by start date.

• Experience with Mac and PC hardware, including laptops and desktops.

• Familiarity with:

  • Windows 10, Windows Server, and Active Directory administration

  • MS Office Suite and Outlook

  • MacOS and Linux

• Basic understanding of network principles, including TCP/IP and LAN/WAN.

Qualifications we prefer:

• Knowledge of networking essentials, including common ports & protocols, DHCP, DNS, switching/routing, and firewalls.

• Familiarity with using Atlassian software products (e.g., Jira, Confluence, Bitbucket).

• Demonstrated analytical, problem-solving, and decision-making skills.

• Prior RTX internship, co-op, or work experience.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process