Infrastructure Solution Architect - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

This position is remote and candidates can reside anywhere in the US.  The preferred candidate will reside in the Pacific or Mountain Time Zone.

Overview:

The Infrastructure Solution Architect is responsible for the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. The group deploys hardware and equipment associated with on-premises deployments in the public safety market for government and municipal projects.  The team follows Standard Operating Procedures to continually strive for standardization and reuse. The candidate must have a background in information technology including IP Networking, VMWare, High Availability Systems, Microsoft Windows Server, Microsoft SQL, and configuration of at least one family of firewalls. Qualified candidates must be able to troubleshoot difficult technical issues and provide technical leadership and guidance team members. Ideal candidates will have a philosophy of life long learning. Travel is required.

Responsibilities: 

• Coordinates and implements customer installation activities in a time-sensitive manner

• Ensures customer delivered systems are fully functional and available for software deployment

• Owns Disaster Recovery (Hot/Standby) fully redundant system performance and switchover.

• Performs software updates, system upgrades, data backup/restoration, and troubleshooting

• Troubleshoots system issues, network issues, and infrastructure problems

• Experience as a System Administrator and working knowledge of the following:

  • Knowledge of Microsoft Server 2016 and later

  • Knowledge of Microsoft SQL Server 2017 and later

  • Knowledge of VMware, VMware ESXi hypervisor, managing Virtual Machines

  • Knowledge of SCOM Operations Manager

  • Networking Expertise:  Uses tools, packet capture, traffic analysis, etc.

• Understands Public Safety customer environments for product security and reliability.

• Delivers solutions within the context of a defined product, standard interfaces, and limited flexibility.

• General software and IP networking skills are critical. Must be a Problem solver.

• Writes Standard Operating Procedures when required.

• Identifies product defects and monitors resolution from engineering to customer acceptance.

• Complies with corporate requirements and training.

• Tracks billable hours for project work completed.

Qualifications:

• Bachelor’s degree is preferred

• Ideally 7+ years of experience in Enterprise, Public Safety or Government Systems Deployment

• Experience in at least one of the following is required:

  • Systems Integration 

  • System Test

  • System Support

  • Information Technology.

  • Public Safety experience is preferred​

• Proficiency in the following areas:

  • Windows Ser