Infrastructure Software Engineer

About the role
The Engineer IC Engineering is responsible for providing post-sales engineering and consulting design and implementation services related to hardware and software technologies; and providing presales support by assisting the development, review and validation of customer solutions.

Salary range: $95K - $105K USD

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Assist in identifying design options for systems infrastructure.
• Supports Presales activities including: Analyzing technical needs, requirements, and state of a customers’ current infrastructure and operations.
• Identifying opportunities and developing technical solutions to meet customers’ needs and requirements;
• Reviewing and validating solutions to ensure compatibility and consistency with Computacenter’s best practices.
• Assist the Sales and Engineering groups with requests for quotes / information, bids, proposals and statements of work.  
• Interacts with Solutions Architects, other Engineers and vendors to adjust designs to meet the customer’s needs. 
• Develop levels of effort for systems development and testing. 
• Perform the build, configuration, testing and maintenance of servers, storage, virtualization and networking related hardware and software.
• Prioritize and perform research on technical problems with minimal guidance. 
• Identify research, analyze and resolve system malfunctions and operational problems. 
• Develop design/testing/implementation and change control documentation.
• Meet schedules and goals for assigned tasks.
• Track project tasks against project plan and meet project milestones.
• Provide status to management on assigned tasks as required.
• Communicate technical information to non-technical personnel, vertically and horizontally within an organization. 
• Assist with the definition, development, installation and administration of solution demonstrations in the Computacenter labs. 
• Must possess excellent oral and written communication skills, customer contact and problem-solving skills. 
• Work well with people from many different disciplines.
• Work with other IT support personnel and service providers to solve technical problems.
• Working in conjunction with other Solution Architects and teams create, maintain and publish a set of written procedures and best practices for the delivery of pre- and post-sales engineering services to customers. 
• Rapidly learn new technologies and paradigms.
• Physical ability to lift up to 50 lbs.
• Provide after-hours on-call support.
• Participate in vendor training to maintain and grow skills and knowledge of existing and new products. 
• Support local vendor relationships within the Region.
• Utilize business management tools for tracking time, expenses and project status and documentation.
• Supports Sales efforts to meet Regional financial goals.
• Understand and abide by all security and operational polices.
• Embrace and support Computacenter’s mission and core values.

What you have

• Knowledge of a wide range of hardware and software technologies. Primary focus for products and professional services is on vendors as follows: EMC, NetApp, Cisco, Citrix, and VMware.
• Understanding of server, storage, virtualization and networking technologies, procedures, operations and best practices.
• Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum of 5 years as an engineering consultant, outside systems engineer or similar. 
• Technology industry certifications.
• Legally eligible to work in the United States.
• Ability to assist the Sales and Engineering groups with requests for quotes / information, bids, proposals and statements of work.
• Strong technical writing skills to develop system documentation.
• Ability to create technical solution drawings.
• Strong interpersonal and communication skills.
• Self-motivated to develop and maintain skill set and product knowledge to maximize value and to deliver quality services to our customers. This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience. 
• Ability to mentor other Engineers.
• Professional self-starter, able to work collaboratively with others. 
• Projects a professional image and strong business acumen during customer interactions. 
• Possesses a sense of urgency, strong organizational and follow up sk