Infrastructure Group Manager - SVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Infrastructure Group Manager is responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. This role will lead a team of engineers that are responsible for delivering the core enterprise applications to desktop and mobile environments. They are also responsible to ensure these applications are engineered for deployment to Citi desktops and devices, the user experience is optimal, processes to deploy and maintain are automated, packages are produced to manage VTM, EOVS and other control items that arise. The toolset includes Microsoft Office (e.g. Word, Excel, PowerPoint), Browsers (e.g. Edge, Chrome) and other widely used apps.



Responsibilities:

• Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives

• Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning

• Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas

• Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs

• Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement

• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources

• Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies

• Experience in financial services or large complex and/or global environment preferred

• Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience

• Proven ability to develop p