Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Infrastructure Engineer within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL or Dallas TX. This position is primarily based in a location within PNC's footprint.


***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. ***


Key Responsibilities
Assist in developing and maintaining PowerShell scripts for automation and operational tasks.
Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance.
Help administer Microsoft 365 (M365) services and contribute to modern workplace initiatives.
Perform basic SQL queries and assist with reporting using Power BI.
Learn and apply API integration concepts for automation and system interoperability.
Provide support for Windows client infrastructure, including troubleshooting and configuration.
Participate in ITIL-based processes for incident and change management using ServiceNow.
Assist with security-related tasks, including Zscaler configuration and monitoring.

Required Skills & Qualifications
Foundational Knowledge:
Basic PowerShell scripting
Familiarity with SQL and reporting tools
Understanding of Microsoft Configuration Manager and Intune
Exposure to M365 and Windows client environments
Process Awareness:
General understanding of ITIL principles

Soft Skills:
Strong willingness to learn and adapt
Thrives in a fast-paced, dynamic, and fluid work environment. Displays a high-tolerance for ambiguity and making decisions with incomplete information.
Good problem-solving and communication skills

Preferred Qualifications
Experience in desktop engineering or IT support
Familiarity with automation concepts and modern workplace technologies
Exposure to ServiceNow or similar ITSM tools


***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. ***

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
• Develops software components and hardware for projects; aligns these with business strategies and objectives.
• Independently solves common problems and updates applications with new technology.
• Collaborates with engineers, architects, developers and other staff to meet project objectives.
• Analyzes the technological needs of customers and provides ongoing support for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, Desktop Engineering, Enterprise Architecture Framework, Information Tec