Information Technology Sr Analyst

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

 

If this sounds like something you would like to be a part of, we’d love to hear from you.

 

A World of Difference. Made Possible.

 

Mission Summary:

The Information Technology Sr Analyst will support existing and new systems for the Information Technology Department.  This includes ensuring the support of end users, mill specific systems, applications and process IT. Maintains stability, integrity, and efficient operation of manufacturing technologies that support the mills such as PI, Proficy, ERP, Data historian, Process Technology and various mill systems.  Serve as site liaison between Mills, Corporate IT, vendors and other Corporate Business Units.  This role may expand into other projects and support as necessary.

 

JOB FUNCTIONS: (Job functions include, but are not limited to the following)

 

• Business Analysis/Project Management /IT Systems Support
• Provide Mill Systems and Applications support
• Project Management and support 
• Software and Hardware installs/upgrades
• Configuration and support of System Interfaces
• Production and Process systems support  
• Coordinate efforts with ERP, Infrastructure, NTT and IT teams
• Support full life cycle of local IT Equipment. This includes pc’s, laptops, tablets, shop floor, RF terminals, phones, network and security devices etc. per GPI standards
• Work with incoming tickets to resolve application and system issues
• Accurately document instances of system failure, repair, installation, and removal
• Apply test fixes and perform post-resolution follow-ups to ensure problems have been resolved
• Analysis of logging, reporting, and statistically monitoring system performance
• Effectively coordinate between departments to solve problems
• Prepare for and adhere to change control, security per policy and audit requirements
• Develop and maintain appropriate documentation for processes and systems
• Production & Label Printers (Installation, troubleshoot, configuration)
• Inventory and device management
• Coordinate vendor warranty and break/fix work
• Assist in desktop/server/LAN procurement process
• On call support as required
• Provide support for local IT Process, Systems and Engineering projects
• Mill Systems Support per GPI standards (hardware, software, backup, recovery, configuration)
• Process Technology Support as required

 

GENERAL DUTIES: (General duties inclu