Information Technology Specialist - Lewis-McChord AFB

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Information Technology

Summary: To provide management and labor necessary to support Continental United States NORAD Region (CONR), First Air Force (1 AF) Air Forces Northern (AFNORTH), Air Forces Space (AFSPACE) Tyndall AFB, FL and its associated units at Eastern Air Defense Sector (EADS), Rome, NY; and Western Air Defense Sector (WADS) at Joint Base Lewis-McChord (JBLM) AFB, WA. Will be performed in accordance with all applicable laws, regulations, Component-Numbered Air Force (C-NAF), Headquarters Air Force (HAF) standards, instructions, and commercial practices.

Duties and Responsibilities

• Shall provide IT support for networks, servers and client-level devices to include: installation, configuration, and troubleshooting network and application server hardware, network operating system software, security patches, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, concentrators, telecommunications equipment and Personal Wireless Communications Systems (PWCS). Must be compliant with Department of Defense (DoD) Directive 8410 “Information Assurance Training (IAT), Certification, and Workforce Management,” IAT Level II requirements to obtain privileged network access.

• Provide networked application resources by designing, configuring, installing, and managing data services, operating system, and server applications (i.e., structured query language (SQL)/ MS SQL servers). Provides directory services utilizing dynamically assigned internet protocol (IP) addresses, domain name server (DNS), network storage devices, and electronic messaging resources. Manages secure authentication methods utilizing public key infrastructure (PKI) technologies and procedures. Implements server and special mission system security fixes, operating system patches, and antivirus software. Develops, tests, and implements local restoral and contingency operations plans. Processes and reviews C4 systems requirement documentation, telecommunication service requests (TSRs), status of acquisition messages, and telecommunication service orders (TSOs).

• Performs system resource management, to include load and capacity planning and balance. Creates, administers, and audits system accounts. Performs system-wide backups and data recovery. Ensures continuing systems operability by providing ongoing optimization and problem-solving support. Applies computer security policies to safeguard systems and information. Categorizes, isolates, and resolves system problems. Performs fault recovery by validating, isolating, correcting faults, and verifying service restoral with customers. Processes, documents, and coordinates resolution of trouble calls from lower support echelons. Processes scheduled and authorized outages. Submits outage reports in response to unscheduled outages.

• Utilizes enterprise patching tools to implement security updates to include: Information Assurance Vulnerability Assessments (IAVA), C4 Notice to Airman (C4 NOTAM), Time Compliance Network Orders (TCNO), Time Compliance Technical Order (TCTO), operating system patches, and antivirus software updates. Implements and enforces national, DoD, and Air Force security policies and directives. Performs proactive security functions to deter, detect, isolate, contain, and recover from information system and network security intrusions. Performs system sanitation resulting from classified message incidents (CMIs) and classified file incidents (CFIs). Develops scripts to assist in the deployment and patching of software vulnerabilities as needed.