Information Technology Analyst III

Location

New York, New York

Shift:

Day (United States of America)

Description:

Information Technology – Impacting Lives

 

Information Technology III - IT Customer Experience (ITCE)/Desktop

 

As the #1-ranked hospital in New York (U.S.News & World Report), NewYork-Presbyterian has a long tradition of bringing hope, health and healing to our communities. NewYork-Presbyterian Hospital is a lead participant in the New York State Delivery System Reform Incentive Payment (DSRIP) Program – a statewide initiative to improve the delivery of healthcare to the Medicaid community. This is your opportunity to provide world class technology solutions that will directly impact the quality of a patient’s life.  At NewYork-Presbyterian Hospital Information Technology is at the forefront of our patient experience. Joining our team will give you the opportunity to develop your career while creating solutions and services that will improve the welfare of others. If growing your career in technology while creating solutions that improve the lives of others inspires you, then a career at NewYork-Presbyterian Hospital awaits you. Find out how you can Make It Possible.

 

Position Summary

Designs, implements, analyze, and modify new and existing programs and systems for business or patient care needs. Responsible for the installation, configuration, and maintenance of operating systems and/or applications. Responsible for the installation, configuration, and maintenance of operating systems and/or applications.  Ensures the performance, integrity and reliability of system components. Determines user specifications for hardware and software needs. Works independently in a professional, high-tech environment to oversee sophisticated and specialty technology.

Essential Job Duties

• Supports the relevant departmental systems applications, its environment, and its operational interfaces. Performs problem analysis and troubleshooting, and maintain appropriate documentation. 
• Researches, plans, and designs interfaces between a wide variety of systems to support clinical and business needs of the Hospital. Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment.
• Provides business related and technical design guidance to other IS staff in the development and support of other IS systems. Provide technical assistance to other staff members.   If Clinical oversees the technical design implementation, analysis, and modifications of new/existing, programs and systems to support the clinical, corporate and technical operations across all hospitals campuses and regional facilities. 
• Creates, updates, and maintains Project Plans and Project Scope documents for all assigned projects.  
• Provides programming and/or analytical support for the relevant departmental system, subsystems, and related software products, in support of clinical and operational clients. Create, update, and maintain project plans, provide design and installation/support documentation. As needed, create or modify change management procedures as per departmental standards.
• Monitors system performance and response times. Recommends performance improvements, and provide reports to users and management as required.
• Designs, configures and installs new programs, modifications or enhancements to existing systems. Analyzes modifications or enhancements to determine impact on existing production systems.
• Develops test plans, test data and testing schedules.  Conducts unit and system tests to verify results of software solutions.  Participates in functional and integrated testing of all software upgrades, enhancements, service packs and hotfixes as assigned.  
• Performs analysis of business and user needs, documenting requirements, and revising existing system logic as necessary. Trains end users in use of equipment and software.
• Responsible for IS change control standards and procedures including successful release and communication of go lives. 
• Works in multiple phases of systems and applications analysis, and considers the business implications of the application of technology to the current business environment.
• If Telecom provides telecommunications technical expertise and support to users within the Hospital. Maintains current documentation on all telecommunication systems.  Is expected to use test tools.
• If Telecom is expected to have a thorough understanding of SIP Architecture, is expected to lead large projects with a minimum of supervision. 
• Rep