Information Systems Application Analyst III/SR- Willow

Information Systems Application Analyst III/SR- Willow

DESCRIPTION OF POSITION:

The Application System Analyst III/SR is responsible for expert level support and configuration of the assigned Epic and third-party applications. The position possesses the skills to expertly troubleshoot, design, configure, support, and maintain accurate and efficient Information Services technology, applications, and programs to maximize organizational performance for software systems. Provides technical, systems and applications support to Lake Charles Memorial Health facilities and users. Provides ongoing analysis and problem-solving to ensure the integration of technology in effective workflow and process design. The position will also provide expert vendor coordination in implementation and troubleshooting efforts. Responsibilities may include collaboration with other IT teams to quickly address and resolve issues, create additional documentation, and/or training to meet end-user needs.

SUPERVISION: Reports directly to the Information Systems Executive Director Applications

RESPONSIBILITIES AND DUTIES:

• Facilitates organizational vision, development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient high-quality technology and applications systems.
• Evaluates technology, systems, and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions. Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of software application systems. Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.
• Provides expert level technical and end-user support for assigned application(s).
• Participates as an Epic Credentialed Trainer.
• Establishes effective working relationship with customers and vendors.
• Provides training and mentoring to Analysts I and II as well as new IT employees.
• Participates in problem solving with considerations of timeliness, effectiveness, and practicality when addressing customer needs and requests.
• Problem solves and generates innovative, out-of-the-box solutions in conjunction with customers, vendors, and information technology.
• Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.
• Writes integrated and end-user testing scripts.
• Coordinates required integrated and end-user testing.
• Monitors and recommends solutions to complex problems.
• Identifies patient safety and regulatory issues and recommends solutions and monitors for completion and success with routine report outs as needed.
• Recommends electronic health record revisions as necessary to meet organization policy requirements or policy revisions as applicable.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion. Evaluates requests for optimization and enhancement to provide realistic timetables for completion.
• Accurately completes and submits work and status reports in a timely manner.
• Clearly articulate ideas and thoughts through written and verbal communications.
• Prepares professional business correspondence that is coherent, grammatically correct, and effective.
• Ensures security, integrity, and privacy of Lake Charles Memorial Health (LCMH) data in conjunction with LCMH policies and procedures.
• Adheres to organizational policies, procedures, guidelines, and standards.
• Establishes deadlines and personal work plans to effectively manage time.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree is preferred in computer science, information systems, business administration or related field.
• Associates degree required in computer science, information systems, business administration, or related field OR five or more years of relevant experience in Healthcare IT OR five years working as an Epic Certified Analyst OR seven years of experience in healthcare operations, ei