Indirect Loan Processor

Our Company: 

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and the lead the way with passion. We can’t wait for you to join us.

Job Overview:

This position reports to the Indirect Lending Manager and Indirect Assistant Lending Manager. Responsible for providing indirect loan services to Raiz FCU members/potential members through all participating auto dealerships. Responsible for quality control and funding new and used vehicle loans, assuring that each loan is properly prepared, documented and complete. Diligently reviews paystubs for fraud and ensures income verifies as stated on application. Opens new accounts for potential members while adhering to regulations. Tracks and follows up with dealers on delinquent titles.  Maintains a positive and productive relationship with our dealer partners and will coach dealers as needed to avoid recurring funding delays. Must have a thorough understanding of Credit Union lending programs, policies and procedures. Meets or exceeds all funding goals with minimum errors. This position requires someone who is highly motivated, positive and can clearly and effectively communicate with dealership finance departments.

Position Details: 

Non-Exempt (Hourly) 

Hours: Monday thru Friday, occasional Saturdays  

1241 Pullman Dr. El Paso, Tx 79936

Pay Range:  

$15.08-$22.62

Skills and experience:

• Education – High school diploma or equivalent
• Minimum of 2 years of consumer lending experience
• Previous credit union or indirect lending experience is a plus
• Dealer and member oriented
• Demonstrated leadership and interpersonal skills
• Understanding of financial industry concepts, related laws and regulations
• Understands the principals of underwriting to ensure loans are within the Credit Union’s guidelines, policies and procedures
• Must be able to work independently and make sound and accurate decisions
• Critical thinking, problem solving, and simple math calculations
• Professional phone etiquette, appearance and attitude
• Well organized, attention to detail, ability to prioritize and meet deadlines
• Strong multi-tasking, teamwork, focus, and sense of urgency
• Proficient in Microsoft Office, Excel and web-based applications

Role Description and Essential Duties

• Assumes responsibility for providing effective clerical support for all phases of indirect loan processing and new account opening.  
• Responsible for verifying loan documents for proper signatures, missing information, fraudulent documents, errors, noncompliance issues and vehicle values. Reaches out to members and dealers in order to gather missing documents, resolves questions and fund loans within established service level agreement. Provides detailed comments in reference to tasked items and conversations with dealers and members concerning loans.  Builds relationships with dealers and members by providing guidance and answering questions related to credit union’s lending programs, policies, rates, and procedures. Opens new accounts for potential members.  Ensures confidentiality of credit union and member information and maintains the Credit union’s professional reputation. Supports and assists other lending areas.
• Products and Services: Knowledgeable lending expert who is educated on all indirect loan products and services provided. Has understanding of collections policy, verification of income, fraud prevention, and title wor