IND_Associate Director - HR Compliance, Payroll & Operations

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

India HR Operations, Compliance & Payroll are part of HR Shared Services team at SSCB, supporting HR COE’s, people managers & associates at SSCB location. The team is responsible for executing all the HR processes spanning from Onbording to Exit including BGV, Employee File Management, HR Compliance, Associate Care Center (Tier1 Support), HR Invoices, Workday (HRMS) changes, Leave Management, Pre & Post Payroll activites, Statutory Compliance, Full & Final Settlements, Vendor management etc… and constantly thrives to improve the associate experience by standardizing & simplifying the HR processes.

Job Summary:

The Associate Director, HR Compliance, Operations  & Payroll  is Responsible for managing the people & processes associated with the HR Compliance, Operations & Payroll function within HR shared services organization. Assures the team deliverables meet or exceed organizational objectives and service level agreements. Supports the broader HR service delivery model with a focus on customer service and assures alignment with HR "Centers of Expertise" (COEs) such as Total Reward, Talent Acquisition, L&D and HR Business Partners and other stakeholders like Finance, Legal, Facilities etc. Maintain the utmost confidentiality in dealing with employee records, payroll records and business information. Direct and support the work of HR Compliance, Operations & Payroll Teams to meet the monthly, quarterly & annual deliverables with higher accountability & quality. As a Associate Director, HR Compliance, Operations & Payroll, this role has significant authority regarding personnel, payroll and organizational matters (e.g., performance evaluations, increases, bonuses, discipline, salary payments, taxes and/or promotions).

With a focus specifically on Associate Experience, this role provides advanced solutions to support & implement digital HR initiatives. This includes leading others responsible for translating business needs into effective & efficient solutions across various teams under HR Function. Individuals in this role operate with more and more autonomy and discretion and take on more responsibilities spanning across multiple HR functions.

Roles & Responsibilities:

Core Responsibilities:

• Oversee the team deliverables spanning from onboarding to exit , provide leadership, evaluate performance, and drive service expertise for all the processes under HR Compliance, Operations & Payroll team.
• Lead alignment meetings with different HR COEs as necessary to drive the process improvements & operational excellence to automate the processes.
• Conducts process reviews and data integrity reviews to ensure the turnaround time and qual