Incident Data Coordinator

DUTIES/RESPONSIBILITIES:

 

The Incident Data Coordinator is responsible for managing critical incident reporting across the agency with a focus on ensuring high quality reporting and conducting quantitative analysis to support data-driven decision making. Working closely with BRC’s compliance team and program leadership, the Incident Data Coordinator will play an integral role in helping BRC ensure the safety and security of its staff and clients while also meeting funder regulations. Specific responsibilities include:

• Managing incident reporting in BRC’s case management database, including conducting real-time, ongoing quality assurance efforts examining the content and categorization of reported incidents
• Conducting daily review of incidents with synopsis for senior management
• Managing incident reporting in the CARES client database used by programs funded by NYC Department of Homeless Services (DHS)
• Coordinating and providing support for monthly incident review meetings for safe haven, stabilization bed and shelter programs funded by NYC DHS, including support with agenda setting, meeting logistics and material preparation
• Preparing agency-wide incident data summaries and conducting trend analyses on a quarterly basis to identify trends and potential areas for further action
• Conducting follow-up analysis projects arising from incident analysis or emerging trends
• Providing training and technical assistance to staff around best practices for writing incidents and procedures for categorizing incidents
• Other related duties as assigned

 

HOURS:

Full-time 37.5 hours per week

• Monday-Friday 9am-5:30pm
• Hybrid schedule - 3 days in office

QUALIFICATIONS:

• Bachelor’s degree required; Master's degree in public health, public or business administration, or other related field preferred
• Proven track record and demonstrated experience in analyzing complex problems and systems in human services, behavioral health or related fields
• Superior computer literacy skills (e.g., Microsoft Excel, Access, Word, Power Point) and the ability to learn new computer applications with ease; knowledge of AWARDS database is a plus
• Strong written and visual communication skills
• Demonstrated judgment and discretion with regard to confidential information
• Excellent organizational and time management skills, with attention to detail, accuracy and pacing
• Interest in issues relating to homelessness, mental health and/or substance abuse
• Strong commitment to improving equity and inclusion in all facets of work

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

 

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. 

 

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

 

BENEFITS

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

1. Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
2. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
3. Tuition assistance and many training opportunities for career development.
4. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.