Inbound Customer Support Representative

Are you passionate about delivering exceptional service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, or data entry, we want to hear from you!

$12 an hour - Full-time - Afternoon/Evening Shift

RESPONSIBILITIES:

•              Address and resolve customer inquiries and complaints

•              Document and update customer records based on interactions

•              Stay informed about our evolving products and services

•              Enhance customer retention with creative problem-solving skills

•              Manage multiple customer inquiries quickly, accurately, and efficiently

WORK ENVIRONMENT AND WORKSPACE:

•              Dedicated home office workspace, ideally a separate room with its own door

•              Adequate space to set up the workstation

•              Ability to hardwire internet (direct connection to your router)

•              Three power connections

•              No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)

•              Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

•              Minimum of 2 years customer service experience in a call center environment

•              Experience supporting brand products and services

•              Positive and professional demeanor

•              Excellent written and verbal communication skills

•              High school diploma required; college education preferred

•              Experience with diagnosing and troubleshooting

•              Familiarity with supporting consumer products and/or services.

TRAINING:

•              Product Training

•              Systems Training

•              Live Remote Training

•              100% attendance required

HOME ENVIORNMENT AND WORKSPACE:

•              Dedicated home office workspace, preferably a separate room with its own door

•              Agents are responsible for maintaining the workspace in a safe condition

•              Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.

•            You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

BENEFITS:

• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Employee assistance program
• Employee discount

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Work Location: Remote

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

EEO Statement: American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.