Implementation Support Specialist

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company’s mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in.   We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana’s top places to work. Recently, we’ve experienced exponential growth so we’re looking to expand our dynamic Technology Team to support this growth and help us to improve the lives of more than 200,000 mobility users.   If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical!  

Summary

The Implementation Support Specialist, under the direct supervision of the Director of Software Development shall have responsibility for maintaining function within the company’s internal computer systems, including hook-up, diagnosis of problems, and installation or replacement of computer hardware and/or software.

Responsibilities:

• Collaborate with the Director of Software to align on development priorities and organizational goals.
• Create clear, accurate, and user-friendly documentation for internal and public audiences.
• Work closely with QA Training team to prepare for software rollouts, ensuring trainers fully understand new features and capabilities.
• Engage with department leaders and staff to identify workflow improvements and system enhancements that support business objectives.
• Analyze the downstream impact of software changes on multiple departments and recommend solutions to minimize disruption.
• Serve as a subject matter expert on company systems, policies, and processes to ensure alignment between technology and operations.
• Communicate system updates and their implications clearly to stakeholders.
• Monitor adoption of new features and provide feedback to the development team for continuous improvement.
• Provide support for system-related issues by working Help Desk tickets and assisting staff in resolving problems efficiently.

Job Knowledge, Skills, Abilities, Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced computer skills
• Strong technical knowledge and troubleshooting skills
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Prioritization skills
• Ability to work under pressure

Education and Experience

• Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
• Strong understanding of software systems and how they integrate with business operations.
• Excellent communication skills with the ability to explain technical concepts in practical terms.
• Exceptional attention to detail and ability to anticipate cross-departmental impact of changes.
• Experience creating technical documentation or training resources preferred.
• Ability to build strong relationships across departments and foster collaboration.
• Analytical mindset with a focus on process improvement and innovation