Implementation Specialist, Nursing Health Education

Implementation Specialist, Nursing Health Education

Would you like to join a forward-thinking organization that values creativity and excellence?

Does working on cutting edge projects in a collaborative environment excite you?

About our Team

As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.

About the Role

The Implementation Specialist (IS) works with Program Solution accounts to outline plans for integrating Nursing & Health Education products into their programs. This role identifies key milestones and builds the implementation process into a timeline. The IS collaborates with internal teams and the sales department to deploy resources effectively. Working directly with customers and internal teams, they ensure process timelines and deliverables are met. The Implementation Specialist reports on all projects in progress and provides timely updates to managers and teams. The goal is to leave the customer confidently using Elsevier’s digital products and create an ongoing training plan for new faculty. This role transitions the implementation plan to the Enterprise Customer Success Manager for post-implementation support.

Responsibilities

• Creating training plans for Program Solution customers. 

• Setting implementation schedule and timeline to fit account calendar. 

• Tracking and maintaining team deadlines for implementation. 

• Collaborating with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products. 

• Building account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum. 

• Identifying “at-risk” customers and collaborating to give insight into action plans. 

• Implementing the plan for the Program Solution accounts that will establish client accountability for a product optimization plan.   Preparing for hand-off to the Enterprise Customer Success Manager.

• Managing curriculum solution process, tracking to completion.  

Requirements

• Bachelor’s degree or equivalent experience

• 1-2 years of experience in roles such as Sales, Project Coordination, Customer Success, or Customer Service

• Background in Nursing Education is a plus

• Demonstrate ability to work autonomously with advanced skills in self-learning, prioritization, organization, and time management

• Have effective interpersonal and leadership skills with a proven track record of success

• Possess excellent collaborative skills and ability to work well within a team

• Be able to communicate effectively via phone, email, webinar, and in person

• Have experience with Excel, Microsoft Project, or Trello is a plus

• Be able to consistently meet deadlines

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. WE offer flexible to help you fit everything in and work when you are the most productive

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

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