Implementation Project Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

The Implementation Project Manager will be a critical member of the Customer Success team, serving as the lead on implementation projects for BetterUp’s new and existing customer launches. This person will directly contribute to BetterUp’s mission by ensuring all implementation projects launch with velocity and quickly reach a critical mass of user activations and engagement. Success in this role involves not only launching successful projects but delighting customers with a seamless experience where BetterUp products are delivered in a way that leads to desired business outcomes. We need a critical thinker that can identify ways to improve our implementation operations and customer experience. Beyond the classic project manager skill-set of collaboration and organization, the ability to empower our customers to become true program and platform owners will be a key skill to succeed in this role. 

As an Implementation Project Manager, you will need to be able to prioritize effectively in a dynamic environment, and have a track record for being detail-oriented with a demonstrated ability to motivate and influence teams outside of your direct purview. Communication skills (written and verbal) to ensure all internal and external stakeholders are consistently updated and held accountable for deliverables, and clearly communicate potential project issues and risks, will be key to success in this role. This role will report to the Manager of Implementation Management. 

What you’ll do:

• Serve as project lead for initial customer launches and ongoing implementation management. 
• Guide customers to success by consulting on best practices and making recommendations specific to their business context and challenges. 
• Lead multiple projects by prioritizing and managing conflicts of schedules and resources.
• Collaborate with both external customer stakeholders as well as internal cross-functional teams. 
• Be a functional product expert in the BetterUp platform. 
• Manage project plans by providing progress updates and other necessary documentation to external and internal stakeholders
• Identify, manage, report, and escalate on project risks.
• Work with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates.
• Enable customers with the tools and understanding they need of the BetterUp platform to successfully implement and manage their programs. 
• Identify opportunities to improve and scale implementation operations.

If you have some or all of the following, please apply:

• Proven track record in managing and delivering a range of implementation projects in dynamic environments with successful outcomes that exceed customer expectations 
• An understanding of implementation project lifecycle best practices and project management methodologies (a plus if you have a PMP or other project management certification)
• Collaborative, cross functional mindset with the ability to build trust and bring the right stakeholders together to collaborate on project milestones and outcomes 
• Superior verbal and written communication skills, including the ability to listen carefully, influence, and build relationships with a wide range of internal stakeholders and external customers 
• Ability to problem-solve, synthesize large amounts of new information (customer requirements, BetterUp products, and implementation processes), and make strategic decisions in highly ambiguous situations
• Detail oriented and conscientious about documenting and tracking all detailed action items, issues, and risks
• Experience in scaling, automating and innovating proce