Implementation Manager - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

POSITION SUMMARY

Do you thrive in a fast-paced, collaborative environment that focuses on delivering great client service? Then this is the role for you!

As an Implementation Manager, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process, and product knowledge. This role participates in all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client. Present implementation plans to clients, brokers, and Sales. Work with Sales and client to obtain critical information necessary for account set-up, and internal and external communications for new and renewing clients. And may create and provide implementation calendar for finalist meeting, attend (may be in-person meetings) and present to client at finalist meeting representing the implementation process and expectations. Within the team, you are responsible for mentoring implementation peers and leading special projects in support of team development and effectiveness.

WHAT YOU’LL DO:

The Implementation Manager will own a book of business managing the implementation process for clients in the REGIONAL segment on the Client Operations Team.

• Partner with the Sales Team during the Request for Proposal (RFP) process to fully understand the client intent with respect to benefit plans and administrative capabilities. Responsible for conveying do-ability, benefit design impacts to client. 

• Create and maintain Administrative Summary and Structure documents.

• Partner with Sales to oversee non-standard benefit submissions to the Product Benefit Advisory Board to ensure all interrelated benefits coordinate to meet client expectations.

• Coordinates an internal matrix team of subject matter experts within Cigna to execute overall implementation for client and manages issues through and owns resolution. This includes coordinating with downstream areas for benefit build, structure build, work order build, eligibility, ID cards and reservations, billing, banking, and scheduling calls as needed to facilitate implementation of account for these functional areas.

• Communicate ongoing implementation status to client, internal and external partners. Surface, negotiate and resolve all issues relative to implementation, process, plan design and timing of deliverables. Communicate outcome and next steps with Sales, Client Service Executive and other matrix partners as needed.

• Other duties as assigned.

WHAT YOU NEED TO DO THIS JOB:

• High School Diploma or GED required. Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree preferred.

• 3+ years’ work experience of pharmacy benefits management products highly preferred.

• 3+ years of account management/account services/sales, or other areas requiring significant client interaction, processes knowledge within implementation, and/or account management with the proven ability to effectively problem-solve issues to resolution required.

• 3+ years of experience successfully managing projects and/or stakeholders required; PMP/Six Sigma a plus.

• Strong analytical skills, with ability to design, track, and work toward specific measurable performance targets for self and team.

• Proficiency with multiple software and system-based applications, including database and spreadsheets (Salesforce, Word, Excel, PowerPoint, tracking systems).

• Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.

• Excellent presentation skills. Previous/proven success and three years' experience delivering customer/producer communications.

• Willingness to work a flexible schedule as needed to accommodate business and travel requirements.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual b