Implementation-Conversion Technical Consultant II

Job Description

Are you ready to write your next chapter?
 

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for an Implementation-Conversion Technical Consultant II to join our ever-evolving merchant solutions team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

The Developer Integrations (DI) team is part of Global Customer Launch in Operations for Merchant Solutions.  We specialize in supporting our Integrated Payments’ APIs for Partners and Merchants in North America, with a focus on high quality customer engagement. We are a small but mighty group of technology evangelists and API professionals who work cross-functionally to meet and exceed the needs of our partners, their merchants, and our peers within the payment space. We are effective problem solvers with a keen eye for detail, process improvement, and processing logic.  

What you’ll own:

You will make an impact on the business by working to resolve complex and escalated technical issues in production for some of our top revenue producing partners in the Integrated Payments space.  Equipped with an in-depth knowledge of our systems and products, you will provide technical expertise to Sales and relationship managers, and key clients. You will partner closely cross-functionally with Technology teams to help guide the voice of the customer for product development and improvement. Additionally, you will be responsible for maintaining an active pipeline of integration projects to integrate and certify our partners to Integrated Payments technology (both transactional and non-transactional). It is essential that you have a focus on quality over quantity, as well as excellent written and oral communication skills appropriate for conversations with partners at a C-Level or lower position.  

• Intake, assess, diagnose, document, and resolve complex technical issues 

• Utilize analytical skills and experience to escalate, prioritize and address root cause and corrective action for recurring issues 

• Identify trends and patterns in troubleshooting and escalate to management, product, engineering, or sales as needed 

• Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products 

• Mentor new members of the team on process, procedure, card brand mandates, and industry best practice 

• Engage in side-project work relevant to the DI team or needs of our partners (such as developing Postman libraries, generating test cases for internal use, or working with technology teams to adopt new products) 

What you bring

• Bachelor’s degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience. 

• Minimum 3 years’ experience in customer support or technical implementation roles, or combination of previous roles 

• Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products. 

• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally  

• Ability to understand complex business requirements and resolve complex technical issues  

• Provides technical support for the development and implementation of complex products/applications/solutions for both pre-production and production environments  

• Self-starter, possessing the enthusiasm and ability to function in a team environment  

• Outstanding communication, presentation, organization, and interpersonal skills  

• Exceptional ability to engage with customers in a consultative manner  

What makes a Worldpayer
 

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their