Imaging Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Are you ready to help us move mountains?

The Imaging Operations Supervisor for Iron Mountain’s Digital Solutions team is tasked with overseeing the daily operations of the Imaging Center, where physical documents are transformed into digital assets, and data is extracted from digital content to enhance customer business processes. This role plays a pivotal part in guiding clients through their digital transformation journey.

Location: 8240 Patuxent Range Road, Jessup MD

2nd shift: 3:30pm - 12:00am

What we offer:

• Full Benefits - 1st day of employment

• Competitive Pay with Annual Merit Increases

• 3 Weeks Paid Vacation + 7 Paid Holidays + Sick Pay

• 401(k) with company match & Employee Stock Purchase Program

• Tuition Reimbursement

Responsibilities:

• Supervises and assigns specific responsibilities to all operations personnel

• Motivates, mentors, and empowers the team to meet and exceed imaging quotas and quality standards

• Monitors employee attendance, productivity, and other performance markers

• Administers coaching and disciplinary actions as needed

• Effectively uses metrics to aid accountability and measure performance

• Ensure compliance with company policy, customer needs, and appropriate guidelines

• Reports production issues and stoppages, troubleshooting in a timely manner

• Communicates directly with customers where appropriate

• Assists inbounding and outbounding orders, organizing pallets and boxes on the work floor, using a pallet jack when needed

• Makes recommendations to management on desirable additions, replacements or changes

• Represents imaging operations in virtual and in-person meetings

Key Skills, Requirements and Competencies:

• High school diploma or equivalent minimum, college degree preferred

• Two years prior supervisory experience in a production environment

• A minimum of 5 years of computer experience in the Windows environment or Google equivalents

• Active participation in the operations, support, and maintenance of all aspects of imaging practices within Iron Mountain

• Ensure processes and procedures are in place to ensure Iron Mountain security policies and controls are met related to imaging

• A professional demeanor and fair management practices as outlined by Iron Mountain’s core values are a must

• Kofax knowledge is a plus

#OPS

Reasonably expected salary range: $60,600.00 - $75,800.00

Category: Operations Group