Identity & Access Management Administrator - Information Technology Services

Job Summary

Under general direction of the Manager of Enterprise Operations, this position is responsible for the administration, reliability, and operational optimization of campus identity and access management (IAM) systems and related authentication infrastructure. Primary responsibilities include supporting and improving identity services such as single sign-on integrations, enterprise directory services, identity lifecycle processes, and certificate-based authentication systems.

This position works closely with Engineering, Infrastructure, and Information Security teams to operationalize identity solutions, support authentication integrations across campus systems, and ensure identity services are secure, scalable, and maintainable. The role also contributes to automation, monitoring, and continuous improvement of identity platforms to support campus operations and strategic initiatives. #CalPolyITS

This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California.

Department Summary

Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 180 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.

Key Qualifications

• Advanced knowledge of identity and access management technologies including enterprise directory services and single sign-on platforms.

• Ability to perform advanced troubleshooting and root cause analysis for complex identity, authentication, and directory service issues.

• Ability to develop automation and integration scripts using languages such as PowerShell, Python, Bash, and database scripting such as PL/SQL to support identity service operations.

• Working knowledge of identity and access management protocols (SAML, OIDC, OAuth 2.0) and enterprise directory services such as Oracle Internet Directory (OID), Microsoft Active Directory, and LDAP-based integrations.

• Ability to develop operational standards and technical procedures supporting enterprise identity and authentication services.

Education and Experience

• Equivalent to a bachelor’s degree in a related field and four years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Salary and Benefits

Anticipated Hiring Range: $100,404 - $119,988 Per Year 

Classification Range: $87,408 - $127,332 Per Year 

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into acti