ICE! Server

 

Gaylord Entertainment

JOB DESCRIPTION

 

Job Title: Server Department: F&B Outlet Company: Gaylord Hotels Reports To: Asst GM Restaurant Supervises: N/A Job Description Date: 10/03/06

 

Job Purpose: Two to three sentences describing the overall purpose of the job Take accurate orders, serve food and beverage items in a timely manner, provide information about menu items and ensure guest satisfaction. Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities. 1.

Ensure all tables are set properly prior to guest arrival.

 

2. Present menus to guests and answer questions about menu items, making recommendations upon request. 3.

Take food and beverage orders from guests. Up-sell orders by suggesting

appropriate additions to orders to maximize sales and guest satisfaction.

4.

Enter orders into computer order system. Ensure food is prepared correctly prior

to serving.

5. Follow up with table to ensure guest satisfaction throughout meal. Serve and replenish beverages and other accessories throughout the meal. 6. Prepare guest checks ensuring correct orders are listed and totaled. Return promptly with change and receipt having followed the proper cash or credit procedures. 7. Demonstrate product knowledge and assist in training new servers and server assistants. 8.

May transport food orders from the kitchen to the appropriate guest.

 

9.

Complete daily side work duties as assigned.

 

10. Assist Server Assistants in clearing and resetting tables as needed. 11. Perform other duties as assigned.

 

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education High school diploma or equivalent preferred. Experience Minimum six months serving experience preferred, ideally in a high-volume full service restaurant. Good communication skills required. Licenses/Certifications Food Handler’s card, Alcoholic Beverage Commission (ABC) card may be required Management Activities: Check all that apply   Interview, select and train STARS   Set and adjust their rates of pay and hours of work   Direct the work of STARS   Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status   Handle STAR complaints   Discipline STARS   Plan the work   Determine the techniques to be used   Apportion the work among the STARS   Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold   Control the flow and distribution of materials or merchandise and supplies   Provide for the safety and security of the employees or the property   Plan and control the budget   Monitor or implement legal compliance measures   Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).   Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.

 

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples. Question Answer ( If yes, give multiple examples) Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No Does this position have authority to commit the employer in matters that have significant financial impact? No Does this position have authority to waive or deviate from established policies and procedures without prior approval? No Does this position have authority to negotiate and bind the company on significant matters? No Is this position involved in planning long or short-term business objectives? No Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Ability t