CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Job Details

Position Purpose

The I&T Collaboration Platform Manager is an established technical leader that specialises in the management, operation, and optimisation of MS Teams and Unified Comms, based predominantly around the MS Teams and Nice contact centre solutions. This includes the management of underlying platforms and services which underpin our Collaboration Services that are delivered to the rest of the Brambles business.

Reporting to the Senior BRM – Employee Experience Platforms, this role will deputise for operational leadership when required and participate in planning for the team and how it aligns to both the I&T Collaboration Services and Architecture that the End-User platform team provides.

Measures

The Key Performance Indicators for this role are driven by:

·       Proactive and effective running of the MS Teams and Nice Unified Communications platforms

·       Meet or exceed targets for capability optimisation

·       Positive impact on end user satisfaction

Major/Key Accountabilities

·       Operations: Successful running of the I&T Collaboration Platform

·       Governance and Compliance: Ensuring that all services underpinned by the I&T Collaboration Platform are correctly governed and are compliant, liaising with the compliance, legal and risk internal teams.

·       Capability Planning: Developing the capability roadmap for the I&T Collaboration Platform

·       Change Management: Driving the change and adoption strategy, managing any third parties that we may choose to engage in delivery,

·       Optimisation: Driving optimisation outcomes for the I&T Collaboration Platform

·       Vendor Management: Effective management of 3rd party vendors who supply Generative AI related tooling.

·       Stakeholder Management: Managing relationships with wider technology professionals

·       Collaboration and Communication: Influencing the evolution Generative AI based digital services through close working and a continuous improvement mindset.

·       Innovation: Continuously exploring new features and updates and related technologies to enhance the plat