Hyundai / Genesis Internet Director

Location: Irving, TX (On Site) | Type: Full Time 

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

At Norm Reeves Hyundai / Genesis Irving, we’re looking for an Internet Director who thrives in a fast-paced, digitally driven environment. If you're a leader who loves coaching, closing, and creating a seamless online-to-showroom experience — we want you on our team.

What You'll Do

• Build, train, and grow the Internet team.
• Filter, assign, and oversee approximately 1,200 monthly leads across Hyundai and Genesis.
• Ensure fast response times, strong follow-up, and consistent customer experience.
• Drive improvements in closing percentage, appointment set/show rates, and overall performance.
• Establish clear processes for lead handling, CRM usage, communication standards, and team accountability.
• Monitor daily/weekly/monthly metrics and identify opportunities to improve conversions.
• Collaborate closely with Sales Management, Finance, and Marketing to align goals and improve workflow.

What You'll Need

• Must have experience handling multiple brands in an Internet/BDC leadership role.
• Previous experience as an Internet Director or BDC Manager in automotive retail.
• Strong proficiency with CRM systems and digital retailing tools.
• Proven ability to improve closing ratios and lead performance metrics.
• Excellent leadership, communication, and organizational skills.

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts