Human Services Coordinator I

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position at our Middlesex West Area Office in Framingham. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department.

The HSC I coordinates and facilitates the development of Individual Service Plan (ISP) for individuals on assigned caseload, as well as monitors the implementation of services provided by DDS funded residential, day and support program providers. The HSC I ensures individuals on caseload receive appropriate services through arranging, organizing, and coordinating the Department of Developmental Services funded and generic support services in response to individual’s needs, while maintaining communication and outreach with community services and other state agencies.

The role of the Service Coordinator allows for some specialization to best meet the needs of the individuals served by DDS. This particular position will work with a caseload of individuals transitioning from child to adult services. The HSC I works with Chapter 688 (better known as the "Turning 22" law) to provide a planning process for young adults with disabilities as they leave special education and transition into the adult service system.   The T-2 SC develops and maintains close working relationships with local school authorities and facilitate a stable transition for individuals from school to adult services.  The HSC I acts as the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building collaborative partnerships with individuals, families, guardians, provider agencies to guide the team through the 688 and transition process. 

Additional HSC I responsibilities include, but are not limited to, the following:

·       Monitoring the safety and well-being of assigned individuals

·       Providing advocacy in human, civil and legal rights

·       Facilitating team meetings; monitoring follow-through on team recommendations while maintaining individual’s records and relevant computer databases

·       Maintaining regular and consistent contact with individuals, service providers and families

·       Arranging and/or providing crisis intervention for individuals as needed; assessing needs and making recommendations for follow up planning, as well as providing information to supervisor and other members of the Area Office Management Team 

Please Note: This is Full-time, 37.5 hour position. 

                       Shift: 8:45am - 5:00pm 

                       Days Off: Saturday and Sunday 

                       Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process: 

Education and license/certification information provided by the selected candidate(s)