Human Services Coordinator I

The Lemuel Shattuck Hospital, under the Massachusetts Department of Public Health (DPH), is seeking a Human Service Coordinator I to provide all inpatient DPH medical inpatient units with a variety of casework services to address psychosocial functioning. Through direct contact, the Human Services Coordinator I determines status, eligibility and applies for entitlements, along with tracking the application process. Additionally, s/he provides information, education and referral along with acting as a liaison with various public and private agencies and community resources required for patient care.

Hours: Monday-Friday 8:30-5PM, Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Identify patient benefit needs and determine insurance status upon admission.

• Maintain a current database of insurance coverage for all DPH community inpatient units.

• Assess eligibility for benefits through review of records, documentation, and interviews with patients and families.

• Assist patients and families in applying for entitlements such as health insurance and Social Security.

• Advocate for patients with state agencies to facilitate benefit approvals; conduct and attend appeal hearings as needed.

• Schedule and monitor patient disability tele-claim appointments and complete redeterminations to ensure continued eligibility.

• Coordinate and track all entitlement applications across DPH inpatient units.

• Compile monthly statistics and daily admission tracking for departmental reporting.

• Make referrals to appropriate service providers within and outside the hospital system.

• Access the Meditech System daily to monitor census, document activities, and gather materials for entitlement applications.

• Enter clear, concise, and accurate notes into medical records to reflect psychosocial interventions and patient contacts.

• Serve as a Notary Public for the hospital as needed.

• Participate in interdisciplinary finance meetings regarding patients’ MassHealth status.

• Respond to inquiries related to entitlements and billing; maintain liaison with hospital departments.

• Provide education, benefit information, assistance, and in-service training to agency personnel.

• Report changes in MassHealth and SSA policies or regulations to the Social Work Department.

• Identify and collect relevant resources for the Social Work Department.

• Perform ad-hoc social services tasks and other duties as assigned by the supervisor.

Required Qualifications:

• Understanding of developmental disorders, developmental disabilities, and mental health conditions

• Familiarity with community resources and service systems

• Working knowledge of billing systems and processes

• Basic clinical skills and foundational understanding of human behavior, social work, healthcare, and legal frameworks