Human Services Assistant II- PSSF

Job Title

Job Description: 

This position, with the Promoting Safe and Stable Families program, involves providing professional support services to residents of Augusta County, Staunton, and Waynesboro who seek assistance through social services and related community programs. The position reports to the Children’s Services Act (CSA) Program Coordinator Supervisor.  Key Responsibilities include: Educating the public about available community resources, assisting individuals and families in accessing needed services, supporting efforts to prevent foster care placement for at-risk families and providing supports to aid in the reunification of children in foster care with their families. Duties include making referrals to appropriate services, performing home visits, assisting clients in developing essential life skills, including household management and budgeting, engaging in community outreach, including assisting in creating media materials, developing resources, and delivering program presentations. Providing court testimony and participating in Family Partnership and treatment team meetings as needed. Maintaining accurate records, completing quarterly reports, and managing written and verbal communication with clients, supporting grant budget management and assisting in emergency shelter operations as required.

 Knowledge, Skills, and Abilities (KSA’s) required to successfully perform the work:  

Considerable knowledge of: principles and processes for providing customer and personal services. structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.  Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.

Minimum Qualifications (Education, Experience, Licensure, Certification):  High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, child development or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Must pass the agency’s background checks.
Applicants may be subject to a Criminal History Background search, Central Registry search,
DMV/driving record check.

This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers are contingent upon satisfactory results of the required checks and screening.
All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia. Driving record must meet agency requirements.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Preferred Qualifications (Experience, Licensure, Certification): Experience in a human services environment or coursework in a human services field.Experience in conducting home visits in a human services field.Working knowledge of budgeting and household management skills.  APPLICATIONS, RESUMES, AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE PROVIDED WITH THE APPLICATIO