Human Resources PALS Operations Specialist

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
Responsible for the management of the overall leave and accommodation process. Provides information, interpretation, guidance and consultation on escalations that may arise as a result of a leave or accommodation. Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures and practices. Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies. Enhances the overall leave of absence and accommodation customer experience by providing excellent, efficient, and courteous service. Manages day to day vendor activities including data governance and quality initiatives.

How You'll Do It

• Effectively manages highly complex leave and accommodation escalated cases from all levels within the organization and Human Resources. Responsible for all aspects of complex ADA processes and
  outcomes including interactive dialogue with employee, manager, and Employee Relations representative. Partners closely with vendor, manager, Employee Relations, and Legal (as needed) to evaluate and research issues regarding complex leave and accommodation cases. Serves as a resource to management in addressing leave and accommodation matters. Coaches and
  provides guidance to non-exempt team members regarding standard leave and accommodation cases.

• Strengthens alignment between Discover and vendor processes to achieve greater efficiency and lasting effectiveness. Engages in status calls with vendors to monitor metrics and improve quality. Standardize communication methods between Discover (employee, manager, and HR) and vendors to improve response time and quality. Meets regularly with vendors to identify root causes of case management errors, address gaps and improve processes.

• Responsible for auditing leave records to ensure accuracy; resolving escalated payroll inquiries and work closely with payroll to ensure LOA components of employee pay is accurate. Responsible for ensuring PTO, PPL and leave time is properly reflected in timekeeping system through regular audits.

• Leads ongoing procedure development and maintenance to ensure compliance with legal and DFS standards.

• Responsible for maintaining central repository of all internal and vendor related documentation. Responsible for assessing and improving leave and accommodation related content on myHR as well as correspondence with vendor. Drives consistency in HR approach and practices within various locations. Identifies process improvement opportunities, both internally and externally, and moves them into production. Participates in cross-functional process improvement initiatives and projects to drive the achievement of business results.

Qualifications You'll Need
The Basics

• H.S. Diploma or GED

• 4+ years Human Resources or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)

• 2+ years Customer Service, Communications, or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• Frequently move about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Bonus Points If You Have

• Bachelors Human Resources, Business Administration and Management, Social Sciences, Psychology

• 5+ years Human Resources or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)

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