Human Resources Director

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Human Resources Director

About your role: The Human Resources Director is an innovative HR business partner providing support to leaders in a dynamic Merchant Solutions Sales Organization. In alignment with Fiserv’s mission, this HRBP will collaborate with sales leaders to develop and implement a people strategy in partnership with client groups. This role leverages HR domain expertise, effective communication, strong analytical skills, and teamwork to achieve business results, living our commitment to excellence and innovation.

What you’ll do:

• Develop and implement strategic HR initiatives aligned with the business objectives of the Merchant Solutions Sales Organization.
• Serve as the HR liaison for senior leaders, managers, and associates, offering solutions to moderate to complex HR queries.
• Collaborate closely with the Sales Compensation team to design and align compensation plans with business strategies.
• Recommend and implement process improvements to enhance operational efficiency and effectiveness.
• Drive workforce analysis and organization design efforts to meet short and long-term business goals, ensuring retention of key talent.
• Manage change management activities within the business, ensuring timely, professional, and clear communication.
• Manage employee relations, including conducting data analysis, creating templates, and implementing preventative solutions.
• Coach leaders on performance management, leadership development, and talent management efforts.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field and/or equivalent military experience.
• 8+ years of experience in Human Resources, including experience as an HR Business Partner managing core HR processes.
• 8+ years of experience in employee relations, performance management, coaching, and change management.
• 8+ years of experience in talent acquisition and workforce planning.
• Intermediate competency with MS Excel and PowerPoint, including VLOOKUP formulas, Pivot Tables and Charts, and creating and customizing PPT slides.

Experience that would be great to have:

• 8+ years of experience in workforce analytics and utilization of HR data to inform strategic decisions.
• 8+ years of experience in leading change management initiatives within a sales organization.
• Certification(s) from recognized HR bodies such as SHRM or HRCI.
• 8+ years of experience in strategic HR planning and implementation.
• Familiarity with HRIS and other HR-related software tools.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

• Approximately 15% travel off-site or to other office locations is expected.

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

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