HRL Office Assistant (Student)

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

Housing Assignments Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Office Assistant (OA) is a student staff member in Housing & Residence Life within the University’s Division of Student Affairs. OAs play a critical role in providing high-level customer service, administrative support, and ensuring smooth daily office operations. This position fosters a welcoming experience for students, families, and campus partners. Office Assistants report to the Housing Assignments team and collaborate with professional and student staff across Housing & Residence Life.

Essential Functions:

• Serve as the first point of contact for students, families, and guests at the Housing & Residence Life office.
• Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources.
• Support special projects, including organizing documents and reviewing HRL communication and websites.
• Monitor and respond to inquiries in a timely and professional manner.
• Assist with processing paperwork and administrative tasks.
• Support office events, meetings, and training sessions as needed.
• Perform other duties as assigned.

Position Type/Expected Hours of Work:

• Student.
• Part-time position.
• Expected to work 10-20 hours per week.
• Office Hours: 9:00 AM to 5:00 PM with potential for non-traditional hours.

Salary Range:

• $17.50/hr.

Required Education and Experience:

• Must be enrolled as a student at American University.
• Maintain a cumulative GPA of 2.25 or higher.

Additional Eligibility Qualifications:

• Demonstrate strong organizational, communication, problem-solving, and customer service skills.
• Exhibit professionalism, reliability, and confidentiality in handling sensitive information.

Other Details

• This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an

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  American University

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