HRIS Data Operations Analyst II

Job Description 
As a HRIS Data Operations Analyst II, you will provide ongoing client operational support, both directly and indirectly. This includes but is not limited to solving system and data related inquiries and leading HRIS projects with customers. You may also assist with setting up and loading HRIS data during client implementations. 
 
Responsibilities 

• Provides technical and operational support services to clients, including troubleshooting, problem resolution, maintenance, and back office support.
• Works closely with Implementation & Client Management teams to provide feedback on files/processes to clients during implementation and ongoing support.
• Leading by example displaying a positive, service first attitude to internal / external clients.
• Build relationships and ensure open communication channels with cross functional stakeholders.
• Involve team wherever possible in decision making process to enhance development, focus on common goals, team work and commitment. 
• Actively identify and provide solutions for safety and security risks in the workplace.
• Translate, process and maintain HRIS client data including employee, job and salary data as needed and within deadlines across the client base.
• Strong understanding of their field, demonstrating future thinking and advanced consultative partnering skills with the team, business, and senior leadership.
• Provide valuable insights to managers and cross-functional leaders, and have deep knowledge of their role and department, with some familiarity with other departments.
• They understand the impact of their role on the team and can create frameworks aligned with company values.
• Navigate ambiguity and develop solutions to complex problems.
• Proficient in collaborative partnering, goal execution, and identifying opportunities for team improvements.
• Work under limited supervision for routine situations, they are open to conversations about ownership and accountability.
• Demonstrate mastery in driving individual results, is learning to drive program results, and may influence others by setting high work quality standards.

Qualifications 

• 2-5 years of experience working with HRIS data
• Experience working directly with customers on calls and via email
• Ability to handle multiple high priority requests with competing priorities across the team.
• Previous experience providing technical and operational support including troubleshooting and problem resolution is preferred.
• Knowledge of external HRIS systems like ADP, Workday, and UKG
• Works independently and can be successful with a moderate level of guidance.
• Data analysis skills
• Familiarity with Salesforce and Payscale products
• Intermediate to advanced Excel skills 

Compensation 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $72,200 - $108,400, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of $5,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). 

About Payscale 

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 65% of the Fortune 500, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Panasonic, Mars Global, eBay, American Airlines and PetSmart to make fair and appropriate pay decisions. 

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