At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

SUMMARY

The HR Shared Services Manager, Employee Experience is responsible for designing, operationalizing, implementing, and overseeing key employee programs across the entire employee lifecycle with a keen focus on employee self-service. This is a high-impact, high-ownership role requiring a leader who will modernize, streamline, and future-proof our People infrastructure to support growth. The ideal candidate will integrate AI and technology to foster a human-centric, empathetic, and responsive service model that provides 24/7 digital-first support without losing the personal touch.

RESPONSIBILITIES

● Employee Experience: Streamline employee interaction by providing a single, digital-first portal for HR assistance, payroll data, and internal resources to eliminate manual inefficiencies.

● Onboarding and Offboarding Process Management: Operationally support employee joining and leaving activities, specifically transition from pre-boarding to onboarding, off-boarding/terminations including involuntary terminations, documentation, final pay, and employment eligibility determination.

● Benefits Operations: In partnership with the strategic benefits partner, lead the operational delivery and implementation of all health, dental, vision, disability, and retirement plans within the shared services framework. This includes hands-on vendor management, encompassing invoice management, plan funding and audits, monitoring service level agreements (SLAs) and call center performance, and managing service escalations to ensure efficient and effective service delivery to all employees.

● Leave Management: Strategically manage the centralized administration of all employee leaves (FMLA, short/long-term disability, parental, sick, and vacation policies). This includes overseeing the vendor relationship (Lincoln Financial), monitoring claim status, auditing pay accuracy in collaboration with Payroll and leading the interactive process for accommodations (ADA) ensuring strict compliance with all state and federal laws.

● Regulatory Compliance & Integrity: Maintain rigorous compliance oversight across jurisdictions, including multi-state registrations, Employer of Record (EOR) oversight, and leave policies, while ensuring accurate, timely internal and external regulatory reporting (e.g., ERISA, HIPAA, EEOC).

● Talent Lifecycle Operations: Manage the delivery of engagement, recognition, performance, and training programs via platform administration (Docebo, LinkedIn learning, Spotlight, and Link). Collaborate with the COE’s to ensure delivery aligned with strategic program design.

● Policy Harmonization & Collaboration: Drive cross-OpCo harmonization and ensure policy consistency across all employee populations (plant, warehouse, remote, and HQ staff) by actively partnering with HR Centers of Excellence, IT, Finance, and Legal to proactively streamline processes, eliminate friction points, and ensure a smooth and wholesome employee experience throughout the lifecycle.

● Coaching: Provide proactive coaching and support to the employee population, delivering the tools and guidance necessary to enhance individual effectiveness and foster greater organizational awareness.

COMPETENCIES NEEDED FOR ROLE

● Interpersonal & Management: Strong interpersonal skills, including the proven ability to manage emotional intelligence effectively when collaborating with diverse leadership groups.

● Organization: Proven ability to manage multiple priorities and diverse stakeholders with a high sense of urgency, thriving in fast-paced and potentially high-pressure settings by identifying common objectives and adapting quickly to changing circumstances.

● Personal Attributes: Must exhibit the highest integrity, drive, and strong leadership. Brings a results-oriented and energetic approach to problem-solving, consistently striving for organizational excellence and continuous self-improvement.

EDUCATION/EXPERIENCE

●  A minimum of five (5) years of experience in HR operations.

●  A minimum of three (3) years of people management.

●  Demonstrated expertise wi