HR Services Specialist

The HR Services Specialist serves as a primary point of contact for employees and managers across the Credit Union, providing high-quality, responsive, and consistent support for a wide range of human resources activities. This position is responsible for handling a high volume of HR inquiries and requests, effective communication with employees at all levels, processing employee transactions, maintaining HR systems and records, supporting onboarding and leave of absence processes, and ensuring compliance with HR policies and procedures. The HR Services Specialist role requires a strong attention to detail while answering and resolving a wide array of HR-related questions, a commitment to confidentiality, and the ability to deliver exceptional service to all individuals requiring support from the HR team.

Work Arrangement - This position is a hybrid role working multiple days/week at the Headquarters building in East Lansing. A schedule of expected onsite and remote work days will be discussed during the interview process.

Schedule - Monday - Friday 8:30am - 5:00pm ET. 

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. 

Compensation & Benefits:

• Salary: 
  • Level I: $50,000-60,000+, dependent on experience
  • Level II: $61,000-76,000+, dependent on experience
  • Senior Level: $70,000-85,000+, dependent on experience
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits here

Essential Duties and Responsibilities:

HR Services Specialist I: 

• Serve as the first point of contact for all HR-related inquiries from new hires, employees, managers, and others both through phone, email, chat, and case management system communications.
• Provide accurate, effective, and timely responses, diagnose issues, and offer solutions to inquiries and requests about HR policies, procedures, benefits, payroll, employee relations, performance management, letters, and other HR-related matters.
• Maintain a high level of professionalism and confidentiality when handling sensitive employee information and independently escalate complex or unresolved issues to appropriate HR or internal Credit Union teams, ensuring a smooth transition and follow-up on escalations until resolution.
• Document and track all interactions in the Jira system or metrics spreadsheet, ensuring thorough and accurate records are maintained.
• Process a high volume of employee transactions within HR information systems, including reviewing and processing hires, promotions, merit increases, and other employee changes, and complete necessary filing of HR documents electronically. This includes support for HRIS team by facilitating the creation and maintenance of new jobs within the HR information system and providing any needed support for reorganizations.
• Provides timely assistance during large-scale coordinated HR initiatives such as open enrollment or special enrollment periods, mergers and acquisitions, reorganizations, or organizational restructuring activities.
• Provide guidance and information during the new hire benefits enrollment process and collect and maintain I-9 documentation.
• Ensure all lenders obtain and maintain an active NMLS licensure and lead the annual NMLS audit and renewal process and the annual Fannie Mae audit for the HR area.
• Support the leave administration process as needed to provide requested information to employees or support the completion of regular leaves processes.
• Maintain HR resources for leadership and employees in Credit Union’s internal information systems SharePoint, UKG and the Loop.
• Support compliance with federal, state, and local employment laws and regulations through ownership and coordination of the labor poster process.
• Participate in projects and initiatives that drive the MyHR team’s continued evolution.
• Collaborate with other HR teams and par