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HR Product Manager - Technology Ops

Truist
United Statesfull_timeVerifiedPosted 27 May 2025

About the role

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

An experienced, dynamic business leader with a technologist background to take on a HR Product Owner role supporting the creation of dynamic teammate experiences at Truist. This role is expected to optimize experiences/journeys, drive business results, and increase teammate engagement using knowledge and experience from HR operations and various platforms (ServiceNow, Workday, etc.). This role will be responsible for leading Enterprise projects and work-streams through discovery, design, build, test, and deployment activities leveraging agile deployment methodology.

****Position is office centric - in office 4 days. This is not a remote opportunity***

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  


HR Technology Expertise:
1.    Responsible for delivery of product solutions while designing and maintaining integrations to/from other platforms (including Cornerstone, Phenom, ServiceNow, Workday, etc.)
2.    Conduct teammate life-cycle and HR specific process workshops (e.g., onboarding/off-boarding, Talent Acquisition, Payroll, Benefits) to obtain functional requirements.
3.    Establish user journeys and create user stories to support the design and configuration requirements.
4.    Conduct requirements gathering and sprint design sessions, working with functional/center of expertise stakeholders to document baseline current state.
5.    Develop detailed implementation plans for deploying capabilities, including establishing key milestones, points of value, and high-level architecture.
6.    Monitor and identify project issues to mitigate any risks.
7.    Support and manage the design strategy of the application, engage stakeholders to conduct reviews through the joint design sessions. 
8.    Assist with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying into production. 
9.    Responsible for end-to-end vendor management, including maintaining the relationship, support model, roadmap/functional enhancements, and escalating system issues as needed.

Trusted Technology Partner & Internal Consultant:
10.    Work with Human Capital Systems, Enterprise Technology and other functional leaders to set a strategy and a vision consistent with priorities for our teammate experiences and ServiceNow solution.
11.    Develop a product mindset that is focused on delivering the needs of the business, often identifying needs before they are asked, and looking for optimization improvements on already-established processes.
12.    Develop and nurture relationships with COE Owners to understand their needs and prioritize capability enhancements.
13.    Stay up to date on new features and capabilities, advise partners in our

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Company

Truist

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