HR Operations Sr Mgmt Assoc

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. 

Learn more at https://www.avaya.com.

Short Description

The HR Operations Senior Associate manages daily HR tasks for Avaya in the Middle East, Africa, Turkey, and select APAC regions. This role offers exposure to the core operational activities within a global HR services organization.

 

Key Responsibilities:

· Processing HR transactions

· Working on an AI Chatbot and using the ticketing system to interact with employees

· Providing HR support for all queries from Hire to Retire, the employee lifecycle

· Creating Process Documents for the Middle East Region

· Collaborating with HR partners

· Process improvement

· Maintaining HR data

· Ensuring accuracy and timeliness

· Compliance and audit

· Collaborating across functions to resolve challenges and improve processes

 

ABOUT YOU

 

· Must Have Requirement- Need a Saudi National only.

· 2-4 years of related HR experience with a Bachelor's degree, is a must.

· For experienced candidates - Administrative experience in HR Operations or any similar role, or an employee or customer support role, is required.

· Excellent communication skills, able to interact with all department leaders and business partners

· Ability to maintain the confidentiality and integrity of all employee data, ensuring all records and information remain secure

· Experience in an HR shared service environment is required.

· Strong customer service orientation with a commitment to exceeding expectations

· Proven ability to prioritize, multitask, and manage multiple deadlines effectively

· Team player with a willingness to assist wherever needed

· Ability to quickly learn and accurately complete complex processes

· Problem-solving skills, with the ability to troubleshoot issues independently or escalate when necessary

Education

Bachelor degree or equivalent experience

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).